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Fast Track Auctions - 0 Reviews - 4000a Mcmann Rd, Cincinnati, OH - Business Services Reviews - Phone (513) 771-1700

Fast Track Auctions

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4000a Mcmann Rd
Cincinnati, OH 45245
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(513) 771-1700
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Reviews

Editorial review from Citysearch 12/9/2013

Had major dispute over multiple bidding actions with Fast Track Auction(FTA) and contacted the NAA which they post on their website. NAA said they have not paid their dues. Shortly later FTA does pay them after the fact. Contacted the BBB and filed complaint. The BBB closed the complaint on their own without any help. Contacted Attorney General for Ohio and found anybody can open an online auction site. Last chance I had to was to involve the American Arbitration Association which FTA says you have to go through. The AAA charged me $500 to file this claim so after a while I finally gave up. Lesson - That is what FTA planned all the time. Owner Mr. Carmen Donsante beware - not me but somebody will catch up to you. more

Editorial review from Citysearch 10/16/2013

FTA is a regional company that sells new/used surplus or discontinued auction items through an online website. Recent FTA Management problems are expanding because FTA is not focused on Customer Service & will soon lead to declining sales! \r \r FTA does offer possible deals for online buyers, but recent FTA Customer Service problems make customers like me wonder if low price is worth more than FTA increasing hassles for customers listed below: \r \r 1.) FTA customer auction pickup times at McMann warehouse are now restricted to Monday, Wednesday, or Friday - 10:00AM to 3:30PM. FTA stopped allowing a customer-friendly pickup schedule during entire week and is now closed on Saturdays. \r \r 2.) FTA now tries to crowd customers into restricted and slow pickup times with fewer warehouse staff at McMann warehouse. Many recent pickups over past several months took over 1 hour for staff to get several small items. \r \r 3.) FTA recently started charging an unannounced additional $5 Pickup Fee per item for “Non-Standard Pickup Days”. This “Non-Standard Pickup Day” buyer request must now be submitted in advance by email and only allowed if pre-approved by office staff. \r \r 4.) Rude Office Staff are unwilling to reschedule auction pickup times for customers to meet customer needs. Leslie the new Front desk Receptionist gets angry easily, lectures customers in a condescending tone why these FTA changes mean more profit for FTA, and seems to like arguing with and scolding customers. I wonder how long she will last with her attitude problem... \r \r 5.) FTA online auctions sometimes show manufacturer’s pics of new and assembled items, but auction pics do not show actual items that are always disassembled and may be damaged, scratched, or missing parts. \r \r 6.) FTA changed billing policy 1 year ago from onsite cash/credit card payment during item pickup to automatic credit card billing next day after auctions end. No customer refunds if actual item does not match auction picture. \r \r 7.) FTA Buyer auction items are considered forfeit and subject to disposal or resale and no refund allowed if buyer does not pickup by designated date within several days of auction close. \r more
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