Our first & last experience here was bittersweet. It was my birthday dinner w/my boyfriend. We didn't mind the long wait b/c we could sit on the heated porch with a drink, all toasty warm on a cold November evening. The wait was LONG but finally the hostess called us. As my boyfriend followed her with 2 drinks in hand, she let the door slam in his face. He waited as she kept walking and someone else got the door for him. As we caught up with her she pointed us in a general direction and said ""yours is the tall table on the left"" and let us navigate to it. Our warm fuzzies start to turn chilly. As we order a few appetizers and one entree, the server asks if we want the dishes in a particular order. After our long wait and still a busy dining room, we answered that we'd take food as it came up, figuring this was a good way to enjoy a staggered array of dishes. We waited & waited until it all came at once...like 5 dishes. UGH! Seeing our annoyance, the server offered to put the fish under a warming light until we were ready. Now we just gave up, said to just bring it, better to have it hot out of the pan. He realized our dismay and said it was his fault, he understood our desire to have food as it came ready, but it seems he didn?t communicate w/ the kitchen or watch for our orders, and so he delivered it all together. Then I go to the restroom and there's no TP! I was livid. I told the poor-excuse-for-a-hostess who seemed flippant with my annoyance. BTW, NOT ONE SERVER, water boy, NO ONE visited our table again. We were ready to leave without paying since we didn't even get the bill. Finally the bill came, we complained, the server was disingenuous with apologies, offered us free drinks and free dessert, which we declined. He advised us to complain to the manager the next day, and maybe get a free gift certificate. My answer is to lay it out here, complain to the manager and trash the certificate. We're NOT going back, not even for the killer food.
Pros: killer food, warm porch, too bad service is below ZERO.
Cons: WORST IMAGINABLE SERVICE!!
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