I went to Esspa today and was very disappointed with my experience. I have been to Esspa once before and was very pleased with my appointment, but since that time I have tried on several occasion to make an appointment and was unsuccessful. I was happy that they were finally able to schedule me for a brow wax with Eva this week on short notice. I arrived early for my appointment, checked in at the receptionist desk, and was told to have a seat and someone would be with me shortly. I sat for at least 30 minutes past my scheduled appointment time and no one asked if I needed anything or with whom I had an appointment. Two people that arrived after me were taken for their services before me. I had to go back to the front desk to ask when I would be waited on, and after about another 5-10 minutes, I was first told that there was an issue with another client, then I was told by another person that Eva had left (even though she was supposed to do my wax). I do have to give my compliments to Audra, who ended up waxing my brows and did a great job, but overall I was extremely disappointed in my experience today.
Pros: Beautiful setting, Audra did a nice job on my eyebrows
Cons: Terrible customer service, hard to get an appointment
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