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Eel Valley Appliance, Inc. - 14 Reviews - 1027 Main St, Fortuna, CA - Electronic Equipment Parts & Supplies Reviews - Phone (707) 296-1220

Eel Valley Appliance, Inc.

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1027 Main St
Fortuna, CA 95540
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(707) 296-1220
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Eel Valley Appliance, Inc. - Fortuna, CA

Reviews

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Best

I have already recommended Eel Valley Appliance for their great service and friendly staff. I went in once for a broken refrigerator and they were able to get one out to me the ne...

Worst

I was completely disappointed with Eel Valley Appliance. I had researched my dryer’s error code and was a little educated as to the problem. I called Eel Valley Appliance because ...

A total joke! 11/10/2015

I was completely disappointed with Eel Valley Appliance. I had researched my dryer’s error code and was a little educated as to the problem. I called Eel Valley Appliance because of the reviews I have read on line and wanted to support local businesses. The technician was late to start with and was not aware of the error code that I had provided at time of scheduling the service. He admitted that he was not familiar with Frigidaire Affinity dryers. Once the technician consulted his "smart phone”, he acted as though he knew exactly the problem and left. The next day he called me to inform me what the cost would be to repair the dryer...three times the standard repair cost and twice the cost of the competitor. What a rip off. more

Great service, friendly staff. 6/5/2015

I have already recommended Eel Valley Appliance for their great service and friendly staff. I went in once for a broken refrigerator and they were able to get one out to me the next day. I also went to them to help me with a custom build for a special oven I had put in. I was stressed out about the difficulty of the job, so I really appreciated how calm and collected they were, and how easy it was to stay in contact with them through the duration. They are some of the only people who service this area and they are on it. more

Nice People and Helpful 5/18/2015

I had Eel Valley Appliance come in and install a gas range stove. The service was good from the guys at Eel Valley, but the product they gave me was totally defective and caused a lot of problems. It took me eight months for the makers of the stove to come through and replace, along with reimburse me, the stove. However, that wasn't really Eel Valley's fault, and they were really good about helping figure out exactly how to go about all the problems. The prices were okay and I haven't recently returned to them to buy a BBQ Smoker and have nothing but high marks. more

Very helpful! I wouldn't hesitate to go back again. 5/12/2015

I went in and talked to the people in the office at Eel Valley Appliance a few months before my refrigerator quit because I was afraid that would happen, and I should have purchased a refrigerator then but I did not. The young man at the desk was very helpful when I was looking at the different refrigerators. A few months later when my refrigerator quit, I was in a bad fix and they helped me out. I called them up and asked them what kind of deal they could make so I didn't have to drive out to Fortuna, and we took care of everything over the phone. I live alone so it's hard for me to handle big things like that. They helped me decide on an item, and they shipped it when they said they would. During the install, the man was very helpful and it was quick. Go in and ask Eel Valley Appliance what you need to know, and you'll get good answers! more

Made me comfortable 5/8/2015

I ordered a refrigerator from Eel Valley Appliance. I bought it online, and it ended up being too big. I informed them of this, and they replaced it for me, but had me come in to the store to look. I don't think it was their fault at all that it was too big, but my mistake, as I usually don't shop online. They switched it for me and delivered the right-sized one in a timely manner. They were very gracious about the whole thing. My only complaint is they didn't have a table or chair for me to sit in when I went in person to the store, and I was feeling ill that day, so I had to sit on the floor. My suggestion is to get a table and chair for customers to sit in. more

Excellent service and knowledgeable staff 5/5/2015

Eel Valley Appliance fixed my portable washing machine and the experience was amazing. They were punctual and did not take my time for granted. They kept me updated all the time about their progress and any issues that came up. The technician really knows what hes doing, even with unusual appliances like mine. I've never had such a great experience with a repair service before.They are trustworthy and know their stuff. more

Very pleasant. Really nice. 1/23/2015

I went to Eel Valley Appliance to get a new refrigerator. I was very very impressed with the entire process. more

Had a need, and they fixed it instantly! 12/30/2014

My fridge went out, and we had to have a new one instantly. We went and checked at another store, and it would take 5 weeks to deliver. So we decided to check Eel Valley and we bought it that day! They had good prices and excellent service, and it was delivered within a few days. I am very happy with it! Another thing was that they service the fridge they sold us. Some refrigerators nowadays are hard to get repaired, but this one won't be! more

Great customer service, easy to deal with, and competitive prices! 12/29/2014

We have used Eel Valley Appliance for over 10 years. Most of our appliances have come from there and from our recent home remodeling, too. They came to our home promptly, installed appliances and everything works fine. They have great customer service and competitive prices! more

Good selection at competitive prices. 12/19/2014

Shopping at Eel Valley Appliance was easy and stress-free. The sales staff is knowledgeable about the products available and guided us to what best suited us. They have a wide selection and I really like the refrigerator that I purchased. The delivery was on time and the prices were good. more

Pretty good service. 12/17/2014

I had a fairly good experience with Eel Valley Appliance. The salesperson I dealt with at the store was very helpful, knowledgeable, and professional. As for the delivery people who came to install the gas cook top that I purchased, they didn't quite measure up to his expertise and seemed like they had a little trouble putting in the appliance. It seemed simple enough but took a little longer than expected. Otherwise, everything looks good and works well, and I had a great experience. more

Efficient for a small town appliance store. 9/17/2014

Overall Eel Valley Appliance is pretty good but there is definitely room for improvement. The prices are a bit high and the selection isn't the best. They know that they are the only game in town so they price gouge a bit. more

Hassle-free, excellent service 9/9/2014

We were very satisfied with Eel Valley Appliance. Their representatives are very courteous and knowledgeable about all of their products. Our washer and dryer got delivered on the expected date and they were very careful with the delivery. We really enjoy the appliances we purchased and would recommend them. more

They're like an extended family in the community 9/3/2014

In the past, I purchased all my appliances from Eel Valley Appliance without going to the store. I've only been through the door twice. Even before the internet, I could order them over the phone. I'm very busy and I trust them to do what they say they'll do. I couldn't be happier. They're locally owned, have been there for so long, so I prefer my money to go in that direction. more
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Owner Message

  • Appliance Parts Sales

Additional information

  • Hours:

    Mon-Fri 8am-6pm, Sat 9:30am-5pm
  • Neighborhoods:

    Fortuna
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