We would like to express our sincere thanks to you and your staff in the recent leasing of our wonderful new 2007 Chevrolet Impala.
Our first impression of your Chevrolet dealership was very positive with our introduction to John Condon, as our sales consultant. Mr. Condon’s conversation and demeanor immediately showed us that we could trust. To us, trust is by far, the most important attribute in the process of selling our old car and obtaining a new vehicle. After we left your dealership on that first day, we both felt very relieved that we were dealing with someone with whom we could depend upon to be square and honest with us. In all of our subsequent dealings with John Condon, we were at ease and we knew that we could depend on his efforts on our behalf.
On that first day we were also impressed with the friendliness and concern of Joe Madesian. Mr. Madesian told us to contact him if we had any problems. We sincerely appreciated his remarks and we knew that we could count on him if needed. He certainly made us feel welcome and he greeted us with thanks and a smile when we picked up our new Impala.
And we cannot say enough for the efforts of John Austin. We wanted a single payment GMAC lease so that in three years we can just return to your dealership, turn in our 2007 Impala and order another new Chevrolet without having to go through the hassle of bargaining on the price of the used car. The complexities of this arrangement, combining our trade in, our credit card award money, etc. required considerable extra effort on the part of Mr. Austin. The last two General Motors dealerships that we dealt with were unable or unwilling to provide this single payment lease service for us. So we certainly appreciate the detailed work of Mr. Austin and your accounting people on our behalf.
I was an engineer for General Motors and Chevrolet for thirty years. It was very frustrating, even disheartening, to have to work with uncaring and untrustworthy dealers on the previous two vehicle purchases in the Denver area.