First, I need to state the docs in Eyemart Express are very different than the Eyemart people. The docs know what they're doing, and actually have a clue. The Eyemart folks.....you have GOT to be kidding me. They appear to have taken a course in "ignore and scam". I waited for probably 45 minutes and was literally walking towards the door when someone FINALLY called me. Lucky me. The girl was easily the ditziest, most clueless person I've ever dealt with where glasses are concerned. She did not explain what she was ordering/writing, she did not explain what I as actually buying. When I asked, she acted as if I were requesting an internal organ. She was condescending and appeared to lack any but the most rote knowledge of what she was doing. She was very unprofessional and I completely lost all confidence when she mispronounced the word "peripheral" at least 3 times. Seriously......there is a significant coaching opportunity here. Unfortunately, it comes at the expense of this customer and my family of 5...all of whom wear either contacts or glasses.