Dodds Shoe Co

I purchased a pair of boots from Dodds, nice boots, but didn't fit. Dodds didn't carry the size I needed so I had to order elsewhere. Dodds offers "free exchanges" but returns are $10. Called Dodds, they wouldn't budge and credit the $10 return even though they didn't carry much stock. Trying to support the little guy vs the Zappos of the World, but this attitude isn't helping, need to have some flexibility if you don't carry stock like the bigger guys. Poor business policy - don't wonder why you're losing business to the larger .coms. more

Very disappointed with customer service. I received Oboz Sawtooth shoes in a box labeled color graphite/camel, but they were actually the shadow/burlap color. I called customer service and explained the problem and was promised that I could get a full refund by the customer service rep. When I returned the shoes, they refused to honor that. I appealed by email showing them pictures of the shoes and their own website picture, and other websites showing the shoe they sent described as shadow/burlap color, but to no avail. I guess giving my back $9.95 for the return shipping was not worth avoid a bad internet review. That reflects poorly on their customer service. Beware before buying. They don't adequately check the shoes in the box before they send them. more

I was looking for a pair of women's Timberland Glancys but could not find them for less than $160. That is, until I found these guys. They were half that price, shipping was free and I received them within 3 days of ordering them. These guys are my new favorite shoe store. more

Shoes took forever to arrive, they don't fit, and now one size up is out. So free exchange is out. Every other store gets my order to me within 3 days even with free shipping, this one took fully eight days. I wouldn't mind so much if there was no problem but there is and they leave me out in the cold because of it. I ordered the same size as I have for all other orders but the Borns apparently run small. With Amazon or Zappos I could have just returned them for refund without needing to exchange them for free return. I'm done with this company, will order from Amazon or Zappos next time. more