Desert BMW of Las Vegas

The rear brake pads needed to be changed in 1000 miles on my 540. I was about to move to Las Vegas so I requested a quote from Niello BMW Elk Grove, BMW Only in Las Vegas, and BMW of Las Vegas (A.K.A. Autonation). The first two asked me for my VIN number to see what kind of breaks I had, and quoted me respectively $869, and $882.26. They both said they would replace the pads, rotors, and sensor. BMW of Las Vegas, on the other hand, didn’t ask me for my VIN. I talked to Carlos Castro, who told me it was going to be between $500 and $550. I immediately thought the other 2 would change the whole system to get a few bucks more but BMW of Las Vegas would only replace what was necessary. I set the appointment but once they had my car, Carlos said: -“Your rotors are rusty so we’ll have to change them as well. It’s going to be $1250. “ I was livid. I told him and showed him my notes about the different quotes. -“You told me it was going to be about $500, and now you more than double the price? And how can you charge almost $400 more than the other 2 shops?” His answer was that the other shops installed after-market parts, not original BMW parts, and if they had BMW parts, they bought from his dealership, making the repair more expensive. I said – “Niello BMW Elk Grove" is a BMW dealership. How is it that they don’t have access to original parts? As for BMW Only, how are they paying more for the parts, yet charging less than you?” His reply was that the best he could do was to take $150 out. I told him to go ahead and do that and also that I would never be back again. He said I could take the car now and not give them any money. He knew that I knew I was due for the maintenance and not doing it would risk causing damage so I asked him to only replace the pads. He answered that he couldn’t – He had to replace the whole of it. And that’s how they get you. They quote you for the pads but once you’re there they tell you they have to replace the whol more

First of all We read all the tremendous reviews online. So we thought of heading to Desert BMW and experience it for ourselves. boy how true it was! We're very happy with the service provided and the friendly staff. We were given a good test drive, a great explanation on the vehicle ect. Our sales representative, Larry was truly amazing. Very helpful and knowledgeable he knew everything about the car (X5),which we purchased. He was a great help and took good care of us. more

I got a car from Desert BMW about 3 months ago. It was a certified used 325 and I just loved it. About 3 weeks ago I had a few issues with the car. And then it had another one and then a flat tire. Then one morning it didn’t start. It was one thing after another and I was just fed up. When I went in to speak to the MGR I told them my issues and they addressed them in the correct fashion. I had a loaner car and it was a different model them mine. When I went back to get my car everything was fixed at no cost to me but at that point I wanted the other model. They were able to work me a deal on the same car that was my loaner and my payment stayed the same. Im so glad I went with the Desert Automotive Group, they really stand behind there customers. more

I recently went out and purchased a new BMW. I was impressed by how professional they were and the great service that the sales person provided me. They were very knowledgeable of their vehicles and knew what they were talking about. They had a smooth and easy financing process they were quick and very informative. They were great and went far and beyond my expectations. more

I choose Desert BMW for many reasons, but mainly becuase their service department is well managed. They take the time and efffort to help and fix what needs to be fixed. Alondg with that I trust this dealer, I have purchased 3 BMW cars from this location. Danielle in service is hands down amazing. Its the best experience every time. more

It does show when a company hires people who are willing to do whatever the guest needs. With my experience with Las Vegas BMW it was clear to me that this was what they did. I did not feel as I had to do anything I did not feel okay with. They were very pressure free, they even let me and my husband go for a test drive by ourself. Needless to say we ended up purchasing. more

I have to be honest: I was hesitant to even buy a car in this economy. Once I stepped into BMW of Las Vegas, I knew i was in the right place. From the sales department to the finance department, they made me feel like I deserved great customer service. Dealing with BMW Las Vegas has changed me from just a customer to a fan. I tell everybody I kow they are the best more

Two words... Billy Collins what can I say my wife and I cried, Laughed we negotiated and ultimately drove away smiling customers. The Billy Collins wit, wisdom and drama made the normally painful car buying experience quite enjoyable. Good thing the dealership is close to our house! more

The main reason I am with BMW is because of my service advisor Danielle Karley! She has been absolutely wonderful since the first time I met her. I have been a BMW owner for four years and could not imagine not having Danielle as my service advisor. I recommend her to the fullest so glad Desert BMW hired her! more

We trust that our vehicles would be properly serviced at Desert BMW. These days it is hard to fine honest work outside of Desert BMW. My service Advisor is Danielle is very accomodating and tries to do her very best everytime we service our car here. I think that this ENTIRE DEALER is a 10! Thanks Danielle for being top notch at what you do! more

Desert BMW gave me a great deal on a new car. I wasn’t sure about what car I wanted but they made it easy. They showed me all the different features of different cars and the BMW mostly came out on top. Then I test drove a Lexus and then a BMW and there was a huge difference. Im glad they informed me and didn’t try to per sway me. Great way to keep a happy customer. more

Desert BMW have so of the nicest cars in Vegas. The selection they have is like no other and most of the cars are very reasonably priced. If your looking for a new car and want a nice one, you have to stop by here and take a look. I can almost promise they have a car you will fall in love with.. more

Desert BMW gave me a great deal on a new 3series. It was my first BMW and I was super excited. The service while I was there was great and the sales staff are really friendly and knowledgable about there product. My salesmen came out to show me all the bells and whistles the car had and how to use them. This as the first time any car salesmen spent time with me after they got the sale. It as very reassuring that they are here for me and to make sure I am happy. more

Desert BMW has the best service dept. Every time I go there they have a loner car for me also it’s a nice one. They make sure to keep me updated throughout the day to let me know what’s going on with my car. They let me know when the car will be ready and I never have to wait for it. I really enjoy having my car serviced here. more

Desert BMW on Sahara is awesome. Located almost in the center of Vegas. Its 10/15 minutes from anywhere. If you are looking for a new or used car you definitely have to stop by here. I did look around and most of all the other dealers are overpriced. more

I went to a Desert BMW looking for a used car. I wanted a year or two old BMW 5series. When arriving I test drove a brand new one and fell in love.. A used one was out of the question but would I be able to afford it. I did have an idea of where I wanted my payment and they got it with in 20 bucks. Im so happy and I have a new car instead of a used one. more

Desert BMW had a very good selection of cars for me to choose from, which is key. When looking for a new car and you don’t have many choices it discourages you. I was able to find the perfect car and get a good deal on it. No BS here. more

I can’t stand the pushy salesmen and the one telling me what I need. At Desert BMW I came across nothing but nice people and they had the common sense to ask me what I want, and what my budget is. They had some of the best looking used cars around and in good condition for a good price. They listened to what I wanted and I got it. more

Desert BMW was able to get me the perfict car I wanted. From the planning and ordering to the delivery and pickup they kept me informed about everything. Everytime I was in contact with them they had all the info for me and never seemed irritated about my 30 phone calls a week. When I arrived to pick if up I was very please with all the hard work they put forth for me. more

I Love the Service department!!! They are awesome; Evan Levy is a pleasure to work with. If he says he is going to call he does, if he says it will be done at a specific time it is! Nothing but a great facility! I recommend Desert BMW and Evan Levy! more