Great work...until it isn't. I asked Francesco to take out a small ding on my Infiniti coupe (he'd done decent work for me before on another car). I came back and paid, only to find he'd drilled and plastic-plugged two holes, on the driver side door/body panel, to get out what was originally a tiny ding. Did he really think I'd prefer to have two holes in the body panel, and worry about rust and/or resale value (it's way more visible when you open the door than the ding ever was)? He admitted he had drilled, and that he never tells customers if it's required. Said he was sorry and left, no other comment, no refund, nothing. Next time, I'll keep the small ding.