I ordered a rather expensive double wide illuminated medicine cabinet. When I opened the box to install the product I found that 2 parts were missing or broken (a rubber door bumper and a plastic cabinet corner). I've had to request replacements now for several months. On 3 occasions the incorrect parts were sent. In the past month Decor Planet has become non-responsive. When I asked to chat with a supervisor of the Customer Support team was placed on hold for 8 minutes with the rep coming back saying she would have her supervisor call me back as soon as she wrapped up with another customer . . . that was 4 days ago.
Decor Planet seems to carry a quality product selection at competitive prices but if you have a problem it seems their prices are not worth the hassle of getting the appropriate support. When you purchase a $1,000 cabinet . . . one expects a quality product with all the parts. Now . . . having a cabinet that is missing parts seems to have turned into a unwarranted nuance. Be aware . . . things may not be as hoped for.
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