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Decorplanet.com - 9 Reviews - 1530e Mcdonald Ave, Brooklyn, NY - Other Reviews - Phone (800) 504-9974

Decorplanet.com

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1530e Mcdonald Ave
Brooklyn, NY 11230
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(800) 504-9974
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Reviews

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Best

I built a house last year, we bought four sinks, three toilets, and many faucets from decorplanet. The products are top notch. Customer service is outstanding as well. They replac...

Worst

The products are decent - but their service is horrendous. I ordered a few thousand dollars worth of items for my new bathroom and everything arrived on time and looks good - but ...

Editorial review from Citysearch 10/11/2013

Decor Planet was able to help me design my new bathroom exactly how I pictured it. I got everything from here shower panel, sink, vanity, jacuzzi tub, toilet, and much more. I was able to design a 5 Star bathroom at a 3 Star price. I was really happy about what I got for the money I spent. I will always go back to them and suggest them to Everyone I know. Thanks Decor Planet!!!! more

Editorial review from Citysearch 8/31/2013

I had a great experience with Vladimir buying vanities for three bathrooms in Abilene, Tx. No problems beautiful.\r Here is the nightmare scenario in real life. I need 3 commodes call for Vladimir and get someone named Alliona. The commodes come. Too small. Need to be returned. I had already picked out 3 other commodes from Décor. The cost to return 185.00 plus 20% restocking fee. I agree. Their return policy says nothing about returning products on a palet. Décor classifies the commodes as vanity to save shipping costs. The shipper doesn't know this. Ali tells me I will be called by the shipper when she comes to pick up the commodes. The shipper calls and says Décor has told her to pick up a vanity. I tell her do you have the right address. I have commodes to pick up. 9 total pieces repacked in their original boxes. The shipper says she won't pick up the commodes because she was told to pick up a vanity. Ali tells me since you told the shipper they are commodes and not a vanity It is going to cost you more to return. I got blamed for telling the truth and my commodes are still sitting in the living room. This was in March 2013. It is still going on. Décor Planet never contacted me when they received the merchandise and the tracking #'s say they got from Texas to Brooklyn. I have not gotten a refund, a call, a response. World MasterCard classified their actions as dishonest, I have had to get an attorney. My attorney said the shipper wouldn't pick up the commodes to protect herself from liability and fraud. This is the dark side of Décor Planet. Make sure you know every single detail and get it in writing like I have to protect yourself. They will not protect you. I have read the reviews of other Décor Planet sufferers. This isn't a rare instance where the merchandise is returned and the consumer is left without a refund. Check out all reviews and listen to them. \r Ali tells me they classify the commodes as vanity to save shipping cost. This is the red flag that I should have paid attention to. Did the shipper know this? No. She refused to pick up the commodes. Wise decision on her part. Have an attorney standing by. more

Editorial review from Citysearch 7/23/2013

Decor Planet is top notch! Their customer service is second to none and a rare breath of fresh air in today's online world. Twice I have contacted them with a need for an obscure piece for my shower panel and both times they have come through not only with the part but at an incredible deal! I would give them a score of a 20 on a 1 to 10 scale if I could -- great company, great personnel and great customer service! more

Editorial review from Citysearch 4/21/2013

I ordered the Fresca bathroom vanity a few years ago. It's beautiful!! In the beginning decor planet was VERY helpful if getting any issues rectified. As big as the unit was ..only one piece had slight damage to it & was replaced with no questions asked, free of charge and no shipping! Now...3 years later I need a replacement part (not under warranty) and the customer service has been impeccable! Needless to say, they are replacing it for me hassle free and I couldnt be happier 3 years later! Great job Decor Planet!!\r \r Highly Recommend! more

Editorial review from Citysearch 4/15/2013

I remodeled my office and DecorPlanet was great to work with! They were very helpful in ordering, I received my order on time and undamaged and they even checked to make sure I was happy with my order afterward. Since then I broke a faucet and their customer support was quick to help, sending me a new one promptly even though it was already passed warranty. I will definitely use them again and recommend them to others! more

Editorial review from Citysearch 10/20/2012

I've ordered several items from Decorplanet from the Fresca Ottimo Bathroom collection: a double towel bar, a toilet paper holder, a towel ring and 2 bathroom hooks. Everything arrived extremly fast and packed very secure. I was impressed with the quality of the set. Highly recommended. Would buy again. more

Editorial review from Citysearch 9/30/2012

I received an excellent customer service at Decor Planet! The sales person assisted me with determining correct dimensions for a sink cabinet which I was purchasing. Two weeks after delivery I discovered a scratch in the cabinet mirror and came back to the store to discuss my options. Even though a long time has passed since delivery date Decor Planet replaced my item. I am very satisfied with their service and would recommend Decor Planet to everyone! more

Editorial review from Citysearch 6/29/2012

I bought everything for 2 bathrooms (master one and small one): vanities, toilets, shower panels - all are great!\r Personal very helpful and polite. \r Everything we got - very good quality, was delivered very fast.\r Outstanding site and very good showroom in Brooklyn.\r We can recommend it to everyone! and we will definitely come back if we need something else.\r Thanks you decoreplanet! Thanks to our salesman Vladimir who helped us a lot. more

I built a house last year, we bought 6/1/2012

I built a house last year, we bought four sinks, three toilets, and many faucets from decorplanet. The products are top notch. Customer service is outstanding as well. They replaced a sink top that damaged during shipping in less then a week, no questions asked. I would have to say the products being constructed well, the deep inventory, and great customer service. One of the best companies I've dealt with in a long long time. more

I purchased a bathroom 5/17/2012

I purchased a bathroom vanity,sink,faucet, and mirror for remodel of my bathroom.It was the best and original product,best price,highest quality,and great (local) customer service beyond any other on line ,specialty store,or local DIY store.\r Their customer service is unparalleled and in U.S.A..\r I am looking forward to my nect remodel and ordering from decorplanet!\r You Rock!!!\r T.Grazziani\r SoCal [edit review] more

Powder Bath Vanity 4/29/2012

I ordered a powder bath vanity. It is exactly as described on the site. It looks beautiful and fits perfectly in the space. Very nice quality. And was easy to install. Initially the sink arrived broken but they were helpful and timely with getting a replacement to me. more

Fair Product, Horrible Service 1/22/2012

The products are decent - but their service is horrendous. I ordered a few thousand dollars worth of items for my new bathroom and everything arrived on time and looks good - but then the toilet starts leaking on the first flush - from underneath. I've called them repeatedly and they insist the only way to get service is by sending them an email with photos of the issue; I continue to send them emails with the description of the issue and photos and they simply ignore them. I have received not a single response. Nothing. POOR. more


WOW! 9/12/2011

I walked into Decorplanet last November, looking for just a new vanity for my condo. I was only considering remodeling because I was on a tight budget. I guess I didn't calculate my budget properly, because not only did I have enough money to buy a new vanity, but I had some money left over to buy a new toilet and some accessories! The salesman I worked with was above and beyod courteous to help me plan out my budget accordingly and played a little bit of a designer's role in helping me choose the best bang for my buck. I give Decorplanet 6 STARS!!! 5 stars for their service and products and a bonus star for the salesman who had extreme patience, and helped me greatly with my remodeling project. Excellent, guys. Keep up the good work! more

Amazing! 9/6/2011

Sometime in early May I purchased a bathroom vanity for my home. Before going with Decor Planet, like everyone else, I looked around for the best price available. To my surprise, the best price was at Decor Planet. I placed an order right away and within a few days, the order was at my doorstep! From the sales person who took my order, to the customer service agent who updated me on my order status, to the delivery guy who delivered my order, all efforts proved beyond satisfaction! DP has very reasonnable prices, and a fantastic sales and service crew. I'll be sure to recommend my friends. more

Good experience 8/22/2011

I bought set of vanities for my house renovation. Delivery was as promised. When installing one of the vanity I found that bottom draw was damaged. Call Decorplanet and got a replacement in two days. more

I got cheated 8/29/2010

I bought A Fresca Distante Vanity and it was suppose to come with a free Fresca faucet, but they said they were out of stock, so they replaced it with some cheap quality faucet that I had to return b/c it had a leak. It took a few months for them to deliver it and when I got it 3 mos later, it didn't fit cuz it was too big (I have a backsplash on the vanity.) So I decided to buy my 3rd and final faucet that I should've rec'd for free with the vanity in the first place. Now that I bought it, it was in stock and received it right away. The parts did not even fit. I had the use the hoses from the 2nd faucet and the new one also didn't come with 2 black rubber rings, I had to take it from the 2nd faucet as well. If I didn't have my 2nd unused faucet, I would've returned this item back to them. They should check to make sure the stuff works/fits before sending it. I'm sure the item was not out of stock, they just wanted to give me a cheaper quality which took 3 mos to receive.\r Delivery was prompt when you buy, but not when you return. When I returned my first faucet (the non-Fresca that they told me they had b/c my Fresca one was ""out of stock"") it took forever for them to send me another non-Fresca replacement, which was about $30, as I found the same one on Ebay.) I returned my first faucet in February, did not receive a replacement until about May. It was too big, so I ended up buying the Fresca faucet that was suppose to come with my vanity and for some reason, now that I paid over $100, it was in stock and I received it right away. I feel cheated for something I should've received as a set for my Vanity as advertised. I wanted to leave this review on their website, but they have the right to edit or reject the truth. I will say aside from this, they have great prices and I love my Vantiy. I couldn't find a better vanity anywhere else but in Brooklyn, NY. Just wish I had a better experience with the faucet(s). more
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Additional information

  • Hours:

    M-F: 10A - 7P Sa - Su: 10A - 6P
  • Neighborhoods:

    Mapleton
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