Curtis Total Service

I have never used Curtis Total Service before, until this installation of a new heat pump including dust work and 2 mini-split inverters. The entire experience was excellent from getting a quote on the same day I called to completion of the job. The entire crew was very knowledgeable and friendly. The job was done in a timely manner and when it was complete everything was completely cleaned up. Entire job exceeded my expectations and I am picky. I will highly recommend Curtis Total Service in the future. Sincerely, Mike Parsley more

Before we moved to Florida, we used Curtis Total Service for about 20 years. They did a lot of different things for our home including work on the pool, installation of windows, new roof, plumbing repairs, etc. The guys were great, the service was great. The only hesitation I had was with their sales pitches for the newest, latest, greatest, most expensive options available. I sought second opinions before committing to expensive projects but I always used Curtis Total Service for their service and installation. Everything about that was always great! RESPONSE FROM Curtis Total Service: Thank you Greg for the great review! We wish you well in your new home! Thank you for being a customer for 20 years. At Curtis Total Service we provide our customers with all the latest technology in heating, ac, and plumbing and are proud to do so. Thanks again. more

Contacted Curtis because a co-worker recommended using them. I called to have my oil burner serviced and for them to look over my system. There wound up being a stuck valve along with a leaky valve that they found during their inspection. The first price they gave my wife was $1200 for the repairs. When they were able to get the stuck valve to move, then the service manager said $500 for the repair with the addition $189 for the regular service call. When I checked the receipt when I got home, the $500 repair was actually $589 and a whole lot more than I was anticipating for. I had no communication with the technicians. I was at work and my wife was relaying all the information to me while they were there. RESPONSE FROM Curtis Total Service: At Curtis Total Service all prices are quoted upfront before the work begins. In this case all prices were given to this customers wife, she signed the work order and we did the work. At Curtis Total Service all of our work has a minimum warranty of one year. Contract customers get two years full warranty on repairs. more

My experience from the time I spoke with Morgan who scheduled my initial appointment for my free water testing to the completion of the job was EXCELLENT! Our 2 Technicians Jason& Mike were like the dynamic duo. They just fed off of each other. They answered any questions we had with ease. They were very passionate about their work, knowledgeable, and super friendly. The water filtration system was installed without issue & they actually cleaned up so well after themselves. Curtis Total Service is officially my go to company. more

Would recommend. Fast appointments more

in general the technicians were professional, prompt, and courteous BUT i need a new filter and after spending 11.2K with your company it left a bad taste that the filter cost me an additional $177.00 RESPONSE FROM Curtis Total Service: Our technician did offer the replacement of your high merv rated filter due to the filter being very dirty. Normally this filter has a much longer life span than a regular air filter. Since we feel it should last longer we offered a credit to this customer. Thanks. more

Our thermostat quit working and the house was heating up. We called Curtis and they sent out Matt the next morning. Matt has been here before, and we like him. He sold us our oil furnace a couple of years ago, that we love! It turned out that a fuse was bad...he switched it out, made sure the system was functioning properly and was on his way. Did I mention no change either? What a pleasant surprise. more

I called Curtis to come look at a garbage disposal, hot water heater issue and an electrical panel. They came the same day I called which was great; however, they charged me $89 so they could provide me a ridiculous priced estimate. They wanted $650 to replace a garbage disposal, $388 to install a small PVC pipe on the water heater and they wanted $6,000 to replace an electrical panel! I ended up paying someone else $215 to fix both the garbage disposal and hot water heater issue. I also received a quote for $1,500 to replace the electrical panel from a certified electrician. Not sure what they're thinking but they couldn't fool me with their outrageous prices. RESPONSE FROM Curtis Total Service: We are glad to hear you found someone to make your repairs. I am sure with the prices you listed there is some major differences in our estimates. As a leading service provider for over 30 years in the industry, we take pride in offering our customers quality service with the best warranties in our industry. We also realize as a business with high quality standards we may not always be able to offer the same prices as a self employed handyman. more

Very knowledgeable and friendly! Got the job complete quickly and efficiently. more

great service from all the men more

$900.00 to snake a drain, APPALLING. Five Stars for showing up promptly One Star for inability to choose none Two stars for ability to use drain. RESPONSE FROM Curtis Total Service: I am happy to say we spoke to this customer regarding her issues with the job and the events that took place to perform a successful service on this rental. She is now very happy with our company and will be using us in the future! more

Waited 5 days to come out .Window was by 2.They showed up at 6:25 then tried to hard sell new unit . RESPONSE FROM Curtis Total Service: This customer called on the 6th (friday) we were booked up but offered the following Tuesday the 10th. After the tech looked at the unit he found it low on refrigerant and not in very good shape. We offered to do a leak search to find the problem, versus replacement. We are sorry to hear that you are not happy with our solutions to your problem. Thanks. more

Mike did a good job repairing our shower faucet. He explained all our options clearly and gave us prices to compare. Would recommend him and Curtis. more

The technician was courteous and knowledgeable. This was an emergency service call for a backed up drain in our basement. more

We needed a repair that 2 other plumbers couldn't figure out how to approach. Mike F. came and looked it over and described how he would fix it. In a few hours, he repaired a difficult hard water caused problem and at our request, installed a water softener. The price was what I had anticipated and financing was arranged promptly. A very skillful, creative a.d professional operation! Highly recommended. more

I've been working with Curtis Total Service for a while, now, and, in light of my most recent experience, with the addition of a history of poor communiciation and very high expenses, I will not be continuing to call them and I would not recommend them to others, either. In the past, the technician who's come out has always worked very fast, and not taken enough time to really expplain things or giving us a change to think before drawing up contracts and moving on. I bought a furnace, through them, but ended up having to switch banks because the interest rates on the payments I had to make were so high. Not only this, but when I called them most recently in a state of emergency, I was told, two days in a row, that they were unable to get anyone out to see the air conditioner. I really haven't been impressed, recently and overall, and I definitely wouldn't recommend them to others. RESPONSE FROM Curtis Total Service: We are sorry to hear that you are not happy with your recent service. After looking at your account, we could not find any requests for emergency service other than the one you booked, and then cancelled. Please feel free to call us, we would like the opportunity to help you with any issues. The interest rates do change depending on the plan you choose. Again, we are sorry you are unhappy with your plan. Please give us a call we would like to help you. more

Very happy our service was handled quickly but not so happy our system was only 3 and one half years old and has to be replaced. We are paying double for something that should have lasted longer. As a senior citizen it is a hardship for us. Just hoping this one will last longer. Need to check companies out before putting it on the customers. All in all Matt was great and hope we have better luck with this unit. more

service tech recommended to upgrade air filter to prevent blower fan from getting dirty. showed be the fan as dirt particles were collecting. However, the tech did not clean the blower fan at time of service. more

I had work done on my AC unit Chris was our technician and told me what he was doing very step of the way. He was very knowledgeable I would highly recommend him as your technician more

Matt Price was the technician who came to provide a preventative maintenance on my heating/cooling system. I have had many different service technicians over the past 30 years. Matt is the most professional, caring, and intelligent technician that my wife and I have ever had the pleasure to work with. He took care of every issue we had and made sure that all our questions were answered and all of his services were 100% perfect. more