in general the technicians were professional, prompt, and courteous BUT i need a new filter and after spending 11.2K with your company it left a bad taste that the filter cost me an additional $177.00
RESPONSE FROM Curtis Total Service:
Our technician did offer the replacement of your high merv rated filter due to the filter being very dirty. Normally this filter has a much longer life span than a regular air filter. Since we feel it should last longer we offered a credit to this customer. Thanks.
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