Criswell Chevrolet Of Gaithersburg

I recently purchased my 2008 Chevy corvette with 13k miles, What a purchase, I can't believe I was able to buy my first corvette at 25 but now I have it! They also have agreed to fix the initial tire issue I mentioned before I bought the car, isn't that awesome!? Thank you Criswell. --Posted as a service per authority of business, review written by customer. more

I have exclusively used Criswell since moving to the area because the service has always been great. The staff is always professional. Nick Chapman is especially responsive and helps to resolve any problem as quickly and efficiently as possible. I highly recommend them. --Posted as a service per authority of business, review written by customer. more

I am a very busy professional and my time is my most valued commodity. Rich Beckett made the whole process quick and painless. It is hands down the easiest car buying experience I have ever had and I would not hesitate to send others to this dealer and to see Rich. The way he tried to take care of as much as he could before I came back for the test drive made closing the deal a cinch. His customer service skills are top notch and I really appreciate him getting me in and out of the dealership. --Posted as a service per authority of business, review written by customer. more

Mark provided outstanding service and salesmanship. I would recommend any of my friends who are looking to purchase a new or used car to contact him. --Posted as a service per authority of the business, review written by customer. more

I came to Nick with a warranty problem and it was resolved with no questions asked and very quickly. I would recommend him to anyone I know and will continue to use Criswell for all my auto purchases. --Posted as a service per authority of the business, review written by customer. more

Best car buying experience I've ever had! Mike Furman is the guy you should be buying your next Corvette. We worked together for 2 years on my purchase of my 2014 Corvette. He knows more about corvettes and has a wealth of contacts that really helped me to know everything I needed to. Buying my Corvette was a great experience and by the time our deal was done, Mike was more like a friend than a salesman. Talk to Mike for your next car buying opportunity. You won't be disappointed. --Posted as a service per authority of the business, review written by customer. more

on 10-14-2013 (john Ziegler was our service manager). We had Criswell Chevrolet dealer in (503 Quince Orchard Road, Gaithersburg, MD, 20878) installed the Primus™ IQ brake controller. They charged us $274.24 for one brake controller. We called the company tekonsha and spoke to Andrea and she told us that the Primus™ IQ. PN 90160 retails for 107.91. We are writing this review to let Criswell Chevrolet dealer in Gaithersburg, MD, 20878 know that they ripped us off by selling the Primus™ IQ. PN 90160 to us at 166.33 over retail price. on 10/22/2013 9:25:07 AM Good morning, My name is Sue Folsom and I manage the Business Development Center here at Criswell Automotive. Our dealerships participate in the DealerRater Certified Dealer Program and we are committed to providing high quality customer service. Based on your DealerRater review, you did not share that experience. That is very dissappointing to us and, through this program, we have the opportunity to work with you to resolve any issues with your experience at the dealership. I look forward to hearing from you and working with you to resolve any outstanding issues on 10/30/2013 Sue Folsom stated that she spoke to the manager and the manager stated they do not give money back just a store credit. we also asked about the service work that they forgot to do and Sue Folsom stated that if we bring it back again they will fix what they forgot. this is a big problem for us and that the manager will not give us back our money. please let others know about this we are never going back to this dealer. worst experience ever in a dealer ship. more

He made me feel very comfortable asking questions and working through all the paperwork. I felt that Kevin and Joey were looking out after my best interests and that meant a lot toward making the decision to purchase the Suburban at Criswell Chevrolet. more

Jackie was very professional, proficient and knowledgeable, which made the financing part of the sale very quick and easy. more

My experience working with Mike Furman was a pleasure. Mike has extensive product knowledge as well as an extensive understanding of the entire logical process from order acceptance to delivery. He is a true professional. I plan to buy all my future Corvettes with Mike. more

My overall car buying experience at Criswell was excellent. Arsalan helped find the perfect car for my family in a hassle-free, relaxed environment. He was very responsive to my initial internet inquiry, and was up front with pricing over the phone. more

This is the 2nd time I have bought from Criswell Chevy. Mike Furman was my salesman both times and I will say I have NEVER had a better salesman. Thanks for everything! more

I hadn't intended to make a purchase that day but four days later, I drove away with the most enjoyable car I've ever owned. more

Everyone was very friendly and helpful. I had to leave twice and come back and Arsalan made everything very easy. Jackie got us through the financing very quickly too. more

Ya’ll are truly outstanding!! My husband has stated repeatedly how unfortunate it is that we do not live closer to your dealership. If we did live closer, you have our business for life!!! more

Mike spent a lot of time with us to insure our comfort level and understating of our new car features and systems. Mike was even kind enough to call us upon our arrival at home that evening to insure our safe return and satisfaction level after our 3 hours trip with our new cars. more

I was born into a Chevrolet family. My father worked in a plant for almost fifty years. When it comes time to buy an automobile, there is no question that it will be a GM product, but that does not dictate where to make the purchase. On a number of occasions when my last vehicle required service, I brought it to this Criswell location. I always was treated with kindness and respect, and the repairs were reasonable and quick. I remembered that treatment when it came time to purchase my next vehicle. Late one afternoon after researching inventory on the internet, I called Mr. Tim Mauro. I asked him if he had a particular vehicle on the lot. When he confirmed that he did, I explained that I wanted to purchase that vehicle and that I had very little free time. He directed me to the credit application online and told me that the vehicle would be ready that afternoon when I arrived at the showroom. As promised, the vehicle was clean and ready upon my arrival just a few hours later. Over my objection, he insisted that I take it for a test drive. When I returned, all of the paperwork was ready for me to sign. Less than two hours after I had arrived, I drove home in my new car. Regretfully, I never received the GM customer satisfaction survey, but I could not let Mr. Mauro's service go without notice. He made the transaction seamless and efficient. He helped me transfer all of my personal items from my old car to the new one. He made special arrangements for me to pick up accessories later. He has called to make sure that the car is everything that I wanted. Before the transaction, during the transaction, and even after the transaction, Mr. Mauro has been friendly and has provided me with exceptional customer care. My heritage does not allow me a choice when choosing a car, but I certainly have a choice when deciding where to buy that car. I have no doubt that when it is time for my next new vehicle, I will be returning to Mr. Mauro. He is an asset to the Criswell team! more

I am writing this to share with you the excellent car-buying experience we recently had at Criswell Chevrolet. I attribute this entirely to the interactions we had with our Salesperson, Tom Skinner as well as the Sales Manager, Tim Mauro. From the beginning of the process to the end, we found Tom to be very personable, knowledgeable and professional. He was delightful to deal with ~ something I can't ever remember feeling about a salesperson in a car dealership. Tim was a pleasure as well. He was friendly, professional and, at every point, followed up with us and did exactly what he said he would do. I can honestly say that this was the most pleasant car-buying experience we have ever had. Although this was our first car purchase from Criswell, I am quite sure it won't be the last. more

It was important for me to write to you and let you know of the outstanding customer service that was extended to my family from Brian Geist and his team at Criswell Chevrolet - namely - Brian, Joey Ryall (in particular), Chris Hall, Julie Hare and Jim Carter. You are lucky to have them. In the 30 years that I have been buying cars, I have never had a better or more enjoyable purchasing experience than at Criswell. I am appreciative of their patience, professionalism, and kindness. More importantly I think that Brian's team is tremendous representatives for your dealership and its consistently good reputation. This is our first Chevy in more than 10 years, and we are very happy and confident with our new vehicle - a 2011 Chevy Tahoe L TZ. With Brian at the helm - I will gladly refer my friends and family to Criswell, and we look forward to returning again and again! Thank you everyone! more

BE AWARE!!! i just bought a brand new 45000 dollar truck, before i even get home 3 huge problems arise with the motor, the trans, and the front steering. I call Criswell and they tell me , sorry to hear that, we would be glad to give you trade-in-value towards another one!!! BRAND NEW and they dont stand behind there vehicles they claim its GMs problem not theirs!! AND TO ADD TO IT i find out on my paperwork they lied to GM and told them they sold me a plow (WHICH THEY DID not) SO CRISWELL WILL GET A 1000.00 KICKBACK. this is GM they are cheating and was saved by TAXPAYERS DOLLARS!! DO NOT BU FROM THIS PLACE if you have questions call me 717 989 8583 I will be spending thousands on lawyers, but those thousands will actually be money well spent! more