I took my car here to get a scratch on my back bumper painted. A woman ran into my car while it was parked and left her information, so it was covered by her insurance company, All State. I took it in on a Monday, and it was having NO problems running WHATSOEVER. I received a call at 3:30 the following Thursday afternoon to tell me that my car was ready, which gave me less than two hours notice to return the rental car and pick up my car from the shop if I wanted to avoid paying for an additional day's car rental, which would have been uninsured from that point on. Not ten minutes after picking my car up, I noticed that it was running strangely (it jerked when idling, and eventually when running, too), but was not able to take it back to the body shop because I was already late for work due to the short notice. I called the next day to complain, but the woman who helped me, Debbie, insisted very rudely that it could not have been Covert's fault. Shortly thereafter, the ""check engine"" light came on, and I took it to Groovy automotive. They diagnosed the problem as water in the spark plugs, and asked if anyone had recently washed the engine. Now, it seems entirely possible that this COULD have been a result of the body work, and I called Covert back accordingly. The woman who answered transfered me to another woman, who did not answer her phone (in the same vein, Debbie was never available when I tried to call her about my car before and while it was being worked on; she was always ""out to lunch"" or ""with a customer""). Now I am looking at $150 worth of work on my engine for something that should have been entirely free. Overall, my experience with Covert was VERY POOR: not only did they mess up my engine, but the customer service also leaves much to be desired (very curt, always ""busy""). I would not recommend taking your car here, ever.
more