I am writing to what I hope will help others in not taking their vehicle to Covert Body shop located downtown Austin on 5th. Their business ethics cannot even be considered worth calling a business. I just recently had some damage to my vehicle due to an accident through no fault of my own. Thinking that I was being a loyal customer to Ford by taking my vehicle to it's body shop is turning out to have been a huge mistake. I just left the bodyshop a few hours ago after having had a very long ""discussion"" with a person who was not only rude, but down right insistent on letting me know that the damage I was pointing out to him was not part of the accident. He spoke to my daughter and I in such a demeaning manner and the tone he used was just as well as he would have been saying that my explanations were untrue. I have never experienced such disrespect from any business before. And although my immediate reaction thereafter was to have my vehicle towed to another body shop, I called my insurance adjuster to explain and vent to him on what had occurred. As you can probably understand, the experience of an accident is already stressful enough...dealing w/the insurance companies alone is a strain, but now on top of everything else, to also be aggravated by the inspector (older man, thin) of the body shop I chose which I felt conforted in knowing that my vehicle would be repaired by the maker of is now contrary to comfort but instead now down right concerned.\r
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I am truly disappointed and feel that whoever is in charge over there should know what kind of treatment customers are faced with or maybe they do and they just don't. Not sure if it's just rudeness or racism going on over there.
Cons: rude,disrespectful, and arrogant personnel
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