I did not have to go to Mr Kelly to get satisfaction. I had a computer that would boot up but not display. The monitor would start to boot up, and then go dark. So I took it down and they diagnosed it as a bad graphic card. I was short on money to get the card that I really needed, they worked that out for me. Took it home, and it didn't work, took it back to them just before closing and they stayed late to make sure it worked. Took it home and still did not work. All this happened on a saturday. \r
Monday morning i took the computer and the monitor down there, and sure enough the problem was the monitor. My old graphic card still worked with a different monitor. So was mis-diagnosed.. When I said i wanted to return the graphic card and trade it for a monitor, they said there would be a restocking fee, I mentioned that it was mis-diagnosed, and they waved the restocking fee, in addition the monitor came out to be a little over 10.00 more than the graphic card was. I had spent all my funds just to get the graphic card, told them I could not afford anymore, and they discounted the 10 bucks. \r
So even though it was a mis-diagnosed, and I can't find fault in that, as I told them the monitor was powering on, and then going dark, and it would even work in safe mode, did not sound like a monitor problem. They worked with me in a very professional manner, even though I know I was a pain some of that time. \r
So Kudos to your managers and staff Mr kelly. (This was in the north Augusta store btw) There were a number of staff members in the two days that helped me, different people monday than there was on Saturday, so I don't remember all their names. I think Brian was one, Tony was one, and the other 3 I do not remember names.. sorry about that. \r
signed one very happy customer.