Comfort Masters Plumbing Heating and Air Conditioning

4.8
69 reviews
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id: 39710670
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1101 East 58th Street
Lubbock, TX 79404

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(806) 749-1000
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Comfort Masters Plumbing Heating and Air Conditioning - Lubbock, TX
Reviews
( 61 )
( 4 )
( 1 )
( 2 )
( 1 )

Best

Jeff was very professional, helpful and proficient. Fixed my problem very quickly. I appreciate Comfort Masters expertise.

Worst

Technician was courteous and prompt BUT I was charged $135.00 (its was just after Friday evening and kicked into higher rates.) Double the regular service charge. My system worke...

Great company 6/11/2019

On time. Courteous. Explained work he was performing. Completed job and left area clean and neat! more
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Jeff - Comfort Masters 6/6/2019

June 3 my air conditioner was not cooling. I called at 8:05 a.m. By 9:15 a.m. Jeff had been here and my air was working perfectly. You can be sure I will recommend him, and the company to anyone. more
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Sammy Is the Best 4/27/2019

Sammy is always courteous, informative and efficient. more
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Jeffs review 4/19/2019

Very polite young man who knew exactly what to do more
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Conditioner check for the summer 4/14/2019

Very friendly and knowledgeable as well as honest! more
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Review 4/11/2019

Great service! Efficient on time for appt. great result! more
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Review of Jeremy 3/19/2019

Jeremy was very professional, prompt, courteous and knows his business. He explained every step of what he was doing and why he was doing it. Afterwards, he made sure I was aware of our plumbing situation and offered suggestions on how to avoid problems in the future. Jeremy is very much like the other Custom Masters technicians I have worked with in the past. more
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Plumbing 3/12/2019

Three plumbers later and the work is still not correct. Told by Michael I'd have another Rheem 40 gal installed which did not happen. The charger in the shower need to be replaced. Part of the knob apparently broke during the repair; Michael and his assoc went to Home Depot to get parts. Installed a sink faucet (which I recognized as those previously on my sinks) which did not work properly. Was told Bradley parts no longer available. Jeremy came to repair Michael and Jeff's. Imagine my surprise when Jeremy showed me a Bradly faucet still in a sealed plastic bag. Jeremy seemed quite competent; replaced the knob without difficulty. Unfortunately, I still tepid water in the shower. No hot water; all other plumbing has hot water. Jeremy told me the hot water heater was a proprietary brand sold to plumbers and he had installed many at his previous place of employment. Michael did not provide an itemized bill as Tony had done every time he came. Just a total for $950.00 with no explanation for services. Now I'm looking for another plumber to see if I can get hot water in the shower. Karen A. Dadich more
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Richard Wright 3/10/2019

Very cordial, respectful and professional. Richard Wright more
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For Jeremy with Comfort Masters 2/19/2019

Very pleased with service call the other day. Serviceman called me to see if I was home and he would be by shortly. The man was very courteous and took care of the clogged drain, even when we lost power in the house. I have used Comfort Masters for several years and have always been pleased their service. I would recommend them if you’re in need of heating, air conditioning, or plumbing problems of any type. more
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Great work 12/20/2018

He was great and explained everything to me. Will use again Thank you more
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review of Michael 11/20/2018

Michael was prompt, professional and helpful...it is obvious he knows his business and I fully trusted him to do the job well... more
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Excellent 11/13/2018

He showed up on time. And took time to get everything done. He was very polite and bent over backwards to help me. Thanks Barbara Boyles more
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Install two sinks after new counter tops 11/5/2018

Tony was very professional and went about his work without a lot of chit chat and wasted time ,............................................... more
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Comfort Masters 10/31/2018

I was extremely impressed as to the timely and efficient manner the job here was taken care of. The technician was very kind, courteous, and professional, he explained the reason for the problem that I had, and I really like that aspect. I will definitely recommend you to everyone I know. I mentioned my problem at church, and one of your customers told me about you, Mike Martin. more
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Responsive and Professional 10/30/2018

Unknown to us, we had an issue with a blocked vent, keeping exhaust smell in our house. We could smell exhaust when the heater was on. When Sam came for our checkup, he knew immediately what the problem must be and took care of that first. He checked all around for our safety - looking for CO2 detectors and emphasized how important those are for our safety. He always takes care of us with a servants heart. Our furnace is working like a top, now, NO more smell! more
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Comfort Masters 10/25/2018

Excellent service- fast, courteous, and knowledgeable. I would absolutely recommend. more
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Tune Up 10/24/2018

Great service, took time to explain everything and answer my questions more
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Excellent service 10/21/2018

Recently Jeff with Comfort Masters performed my winter maintenance check on my heating unit. He is very professional and did an excellent job. He also followed up with my request to have quotes on replacing my unit in a very timely manner. I have used Comfort Masters for several years and have always received great service. more
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AC installation 10/11/2018

I was disappointed when I came home and found two rooms flooded due to improper installation more
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Owner Message

  • We are locally owned, and your friends and neighbors in West Texas. Our company ownership pledges that Comfort Masters will serve you with top-flight professional service and offer a quality guarantee that is second to none. We offer both residential and commercial heating, air conditioning, and plumbing. We are open Monday through Friday, and offer emergency weekend and after hours service as well.

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