Colonial Marble & Granite

They treat you rudely they do not help when problems arise the customer is responsible for everything including understanding templates and the architect's drawings I would never ever recommend working with them more

Colonial Marble does a very good job. Very through on the sales process. Pricing was more than competitive, the selection was, by far, the best I've seen and the installation was very smooth. All in all, over overall process was above average for custom home installation. Kitchen and bath look great. Very happy! more

New granite countertops look fantastic! Everything went as planned from the template appointment to install. Tanairi, our salesperson was very sweet from the get go and the installers were great! My wife and I were concerned that they would completely rip apart our drywall when removing the title countertops that we previously had down but the had them out within about a 1/2 an hour without a mess at all. Would highly recommend them to anyone. Just make sure you ask the right questions so you know exactly what you are getting and what to expect. more

We purchased granite, undermount sink,and backsplash from Colonial 4 years ago. After 4 years of normal household use, the undermount sink became disattached from the granite. Inspection revealed that the clips and adhesive simply failed. When we contacted Colonial, we were told there was only a one year warranty on their work and we would be charged $175 to repair this defect in workmanship. Are you kidding? Never again. Don't be fooled by low prices; low prices = garbage workmanship! more

Too bad I can't give this company ZERO stars!!! I have never been so disappointed in a company! I purchased granite for my kitchen and had it as well as an under mount sink installed by Colonial Marble & Granite. Guess what? After 5 years, my sink FELL OUT! To make matters worse, this company does not stand behind their install and will not repair the work for free. I now have to contact a plumber, pay to have everything disconnected, and pay someone else to come and reinstall my sink! Ludicrous! Avoid this company! I plan on posting comments EVERYWHERE I can! Please feel free to share and pass the word since they don't seem to care about the quality of their work or service to their customers. OH, and I saw in several places that they claim bad reviews are from their competitors. I am NOT a competitor. I am a very disgruntled private consumer! more

I am giving this one star solely based on the kindness and professionalism of their third party installer. The salesperson was also tried to provide as much individual service as he could which I was told is against company policy. That policy should be a clue that they have no idea how to treat customers. Twice they scheduled installs with me and didn't show. And, the one time that they showed on the date that they promised, they failed to call me the night before. When they kept bothering me about an additional $25 that they claimed I owed them, I told them that they owed me for days that I took off work to be there and they didn't show. After talking to the accounts receivables person who was not apologetic about any of this, I told her that I would let people know about their terrible customer service. Her reply was "you can do whatever you want to do." So I am going to do just that. Do not use this company no matter what you are promised. They are unapologetic, cold, robotic people. more

Once they have your deposit! Rude, arrogant, disinterested, lie, ignorant. If you like these qualities you will love Colonial Granite and Marble, more

I didn't ever have a company not returns calls like Colonial Granite. They don't really care about what they do it's all about their money. They installed defective granite on my counter top. Finally after calling repeatedly they came out again and installed a different color granite. So today I have two colors of Granite in my Kitchen. NightMARE more

Thank you for many jobs well done! You continue to surpass my expectations on every order as well as all of my referrals I send your way. Believe me this is the place to go I know as I have worked in the industry for many years. My granite is amazing and our experience from start to finish has been a pleasure. more

I doubt that anyone will pay the advertised price for these products as they push you into the more expensive granite. Are very anxious to get your deposit, however, if you have a problem and have to cancel it will take a good month or more to get it returned. Seems once the sales people make the deal they are "done" with you and are not willing to help with anything other than a sale.. If you have a problem you are directed to another staff member who "never"calls or e-mails you back and takes forever to return your deposit monies. Horrible customer service and because of that would never go back because if there was a problem seems like you are on your own. more

I couldnt care if you were $1000 less than the competitor,i need to think the sales person is nice before I buy and totally thought i didnt like. Train your sales people better if you really care about your customers more

After searching in several other stores and searching the colonial stock 3 times we finally decided on 3 slabs of granite and paid 1700 for them to be held for us. At our request they installed the countertops a month later. However, when they went to install the full back splash and a large peice that we were running up to the ceiling for behind our stove - they said that they brought the wrong granite. Then it turns out they lost/misplaced the other slabs. Obviously we refused their poor attempt to color match new slabs with the counters - then they tried to make us pay for the backsplash ($2500) even though they lost it. They even had an attorney threaten us. Also, prior to the granite installation we had them install slate floors in our kitchen, they did a quick job but this summer when we cleared out some overgrown bushes we found that their contractors had thrown all the cuttings from the job into our bushes. Lastly I have to mention that when the template was done for the counters the templater assured me that there would not be a seam over our dishwasher and even wrote that on the actual template. Of course when the counters came there was a seam over the dishwasher and I had to stop the installers from screwing a 2 by 4 to the wall to support the counter. Had they put it there my dishwasher would have stuck out from under the counter by 2 inches. Luckily I had a furring strip in the basement (half inch thick) that they had to use - but my dishwasher is still not where it ideally should be AND had I not stopped them before the glue went down, we'd have a real problem. Also, after all that, the way the managers tried to demean us into paying for the backsplash was just outrageous. Yanni, apparently a manager there, told us HE was disappointed in us - really? We had to have our lawyer explain to them why they shouldn't be paid for work they didn't do and why they should be compensating us for their negligence. more

I recently purchased granite counter tops from colonial and i must say I had a great experience. Our salesperson Fani who works at the Montgomery mall was very knowledgeable and not a hard seller. I went to the showroom and actually downgraded a level based on the appearance of the stone. The staff was so accomodating, I actually bought some beautiful stone for an accent wall. The installers were efficient and punctual, and when a small piece had to be recut, they were back the next day. work at a car dealership, i know how working with the public can be. I felt compelled to give this company a great rating based on the excellent service I recieved. more

Good: Nothing about this experience .. Bad: Rude salespeople . Rude and inept installers. They actually tried to raise the price after our purchase .My beautiful marble counter was broken during installation .Six trips to this dump and our try at a redo resulted in them using cracked and blemished stone we'ed previously rejected . And that came precracked !. Improvements: Real customer service .. Other: How these people can sleep at night is beyond comprehention. "They" break your custom product and somehow it becomes your problem .. more

I recently had counters replaced in my kitchen and two bathrooms, as well as a new tile backsplash in my kitchen by Colonial. I have never had a worse experience. They are all about volume. How else can they pay for their extensive advertising? Once you’ve signed on the dotted line, no one takes responsibility for the work or for return phone calls. My salesperson failed to return repeated phone calls over a two week period. They incorrectly measured one of the bathroom counters, causing another visit nearly a week later. They don’t show up as promised and leave you waiting or needing another visit. They failed to put down any floor coverings, cut the stone right outside my front door, and tracked granite dust all through my house. Their idea of clean up was to blow some dust from my front porch into my flower beds & leave the rest for me to clean up. The tile backsplash installation was a mess….very shoddy workmanship with crooked and uneven tiles. They are a disaster! more