I normally would never leave a bad review but this case deserves it. On July 24 we spoke to a lady at this company. We explained we were from out of town traveling to a near by lake that does not allow any pets & we would be dropping our dog off on July 27 about 5pm. She gave us a list of shots required for California & we took our dog to a local vet on July 24 & had all of his vaccinations completed at her request. We stated our dog was a friendly family pit bull & she said that is no problem, they take pit bulls often. We faxed the vaccination records to this company.
July 27 we drove 200+ miles to reach their location & along the way we telephoned them, Doug the owner answered. We explained who we were, where we were coming from & that we had confirmed with his company a few days prior. Doug said ""She allows pit bulls but I do not"". We explained we confirmed his stay, there are pit bulls on property already, he said I know but if I answer the phone I do not allow them and it's getting late in the afternoon so you will have to find somewhere else to put your pet. I explained we have reservations and cannot take the pet, his answer was ""I do not care, I will not take your pet, it is late in the afternoon and I don't have time"".
Unfortinatly we were forced to cancel our reservation at the lake for the week and we had to drive up north and find somewhere else to vacation thanks to Doug and his bad attitude.
I SUGGEST ANYONE EVEN THINKING ABOUT BOARDING A PET AT THIS RESORT TO LOOK ELSEWHERE. THIS IS NOT THE WAY PET RESORTS TREAT THERE CUSTOMERS & I KNOW THIS BECAUSE WE TRAVEL OFTEN AND BOARD OUR DOG IN MANY DIFFERENT PET RESORTS ALONG THE WAY.
HORRIBLE HORRIBLE HORRIBLE SERVICE BY DOUG AT CR RANCH PET RESORT RANCH IN MODESTO, CALIFORNIA
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