My husband and I purchased a sectional from them and were told it would be delivered the following Saturday. They said they would call the day before to confirm time of delivery. They did not call. I called them Saturday morning and was told delivery would be made between 10am and 2pm. I waited until 2:45pm and when they did not show, I called. The girl that picked up told me they showed up at the appartment but since my husband did not answer his cell phone when they called, they left. I asked why they didn't call me or ask the onsite manager at the building to contact me? She had no answer. I was told they would return later. My husband called back and asked for a specific timeframe. She told my husband they would deliver brfore 10pm!!!! My husband drove to the store and asked the girl to show on his phone when they had called and left a message earlier in the day. She said she didn't know but she had called!??! At this point the owner(bald guy with less "overhead") goes up to my husband, points his finger right in my husband's face and starts yelling " You can't tak to my girl and call her a liar". My husband says to him "who the heck are you? take your finger away or I will shove it up your...." The owner says you gotta leave. My husband says, I will not what r u gonna do? He tells my husband he will have his guys throw my husband out. My husband tells him he is crazy and does not know how to help their customers. They have no customer service. He left. We finally got the couch at 6:30pm. All in all, they lie! Awful customer service and the owner is crazy. He acts like a clown on t.v. but in real life, he is truly crazy mad!