My wife has a cat aprox 6 yrs old which has urinary issues and has been on a special dietary food that helps the urinary tract. On top of that, he was abused as a kitten prior to my wife rescuing it when it was about 1-2 yrs old. Anyways, the cat uses the litter box several days in a row, or even a few weeks, then all of a sudden he will go on the floor, the basement, the couch, and recently by the front door. He has been to the vet 3 times over the past 6 months. The 1st time we found out the cat had crystals which was treated with medication. The other two times, the vet believed it was a behavorial problem. We have a litter box on each floor and they are the cleanest most appealing litter boxes you would ever see, However, the cat still occassionally goes to bathroom outside the litter box in areas not even close to where the boxes are. We are running out of options.
Cons: Rude customer service, lack of concern