Brooks Biddle Automotive

I love they they seem to care. Chris does a great job, he has been there for years and that to me shows stability. I appreciate the fact I can bring any of our cars down there for work. more

Thanks again -the price was as is(for the most part) and that made buying a vehicle easier. Mike-salesmanager -was easy going and professional. Thanks again. Have a great year. more

I will come back. more

I've been doing business with Brooks Biddle for over 20 years. I find them to be very trustworthy and professional. They always do the right thing, without having to ask. more

Appreciated Dave in service frankness in telling us our car problems and good attitude. The gal answering the phone switched me to him right away and the gal when I paid was friendly as well as the two young men who drove me to and fro in the shuttle, a Derek and I forgot the other young man's name..they were both, respectful and good drivers. We appreciate Biddle service to us through the years. Thank you for being who your are! more

I've been a customer since 1969. like the people, like the location.... more

Fast friendly and knowledgeable sales staff .Good location ,wide selection of cars more

Always consistent quality workmanship and customer service professionalism second to none. more

Was late to my appointment due to traffic. They happily rescheduled me for later in the day. I was able to save $ with coupon and I was out of there quickly. Very satisifed. more

There are the pros pros more

I did not purchase a car there so I cannot give any recommendations for that, however I did have mechanic work done on my Suzuki there. I am incredibly disappointed with this business. The service manager Chris had a chauvinistic and condescending attitude towards me. I recently brought my car in to have the speed sensor light checked out. After doing all the diagnostic tests he told me that the warranty wouldn't cover it and that the labor would cost $200 + and the part was $160. He than proceeded to tell me that he should charge me the $65 for the diagnostic but since he didn't go over it in the beginning he wasn't going to, but that he couldn't write me up an invoice without charging me, and could only give me a photo copy. Long story short I contacted my warranty company and they agreed kindly to provide me with a graceful $200 goodwill payment towards my car problem, and I took my car to AA Automotive in Redmond. They were able to get the work done for $281 and it only cost me $81. The labor cost was $98 and that was based off the one hour of work as a guideline from the nationally recognized All Data program. It took them a little longer to do the work, but since the guideline had an hour recommendation I was only charged one hour. They are recommended by King 5 and by AAA, and give a 10% discount to AAA members with no max. Do not, I repeat, do not go to Biddle Automotive for mechanic work, unless you want to pay double the amount in labor. more

I had a good experience at Brooks Biddle Suzuki in Bothell. Didn't walk out with a car, but test drove 3 and got financing quotes on 2. They are true to their slogan of "no pressure sales". Had a good selection of used cars and new cars at affordable prices. Worked with Madeson and Mike. They even gave my kids balloons. Pros: null Cons: null more

Fantastic perks of pickup brought me in. Thought previous experience with service dept insured loyalty. Sales person did his level best to get me what I needed in a positive and no BS manner. Pros: null Cons: null more

I was a jeep grand cherokee fan because I thought the traction control was great...NO LONGER! Out of all the SUV's I have had, my grand ultima is by far the best for winter drivetime. Add in awesome power and tow capacity and you have the best SUV for the price. Pros: null Cons: null more

Just bought a new limited Suzuki Grand Vitara with navigation and love it. Biddle was easy to deal with and had a discounted price advertised. No games Pros: null Cons: null more

Bought my 05 Rav 4 from them. Good dealer with great customer service. I take all my cars to their service department. Just a nice family dealer. Pros: null Cons: null more

After visting many dealerships and doing a lot of homework. I got really frustrated with the games and the tricks.Brooks Biddle by far was the BEST to work with. David was friendly and knowledgable about the car I was interested in; he listened to my concerns and needs. I love my 2009 Sx4 ...smooth ride,very clean car and excellent customer service from the dealership. Im very glad there is a new Suzuki dealer now in the area! Pros: null Cons: null more

We were expecting the usual car buying experience. Not even close. Best car buying experience ever. Jeff was excellent. Listened to what we wanted and made it happen. When we went to pick up the car, Jeff took the time to show us many of the features of the car and answered any questions we had. Everyone at the dealership was nice without being pushy. We are now the happy owners of a Suzuki Sx4. I would recommend Jeff and Brooks Biddle to anyone looking to purchase a car. Pros: null Cons: null more

It was nice to go into a place where they don't have 10 salesman waiting to pounce on you. This place wasn't too big but they did have a service department. I bought a used Jetta wagon here and so far like what I bought and what I paid for it. Pros: null Cons: null more

I came into the dealership with the expectation of just browsing to compare prices and cars. I was pre-approved for an amount through my credit union, upon discussing my situation and needs they were able to offer me a better deal for financing. I explained to them I needed to stay within a tight budget and they went to extra mile to get me a newer model vehicle with great mileage for a pre-owned automobile. I would recommend! Pros: null Cons: null more