Brazelton Auto

Having just lost my husband, Lewis took over and made everything easy for me. I sold two cars and bought a new one with his help and it was stress free. more

Great experience more

Best service dept anywhere, more

Everything was taken care of as expected. It was a first class job. I appreciate the attention to doing it right. Thanks. more

Got in and out in less than 30 minutes more

Andy and the crew were efficient and courteous as always. Good people to do business with. more

Chris in the Service department is friendly, attentive and knowledgeable. This was my first time to use the Service department, having now bought 3 pre-owned cars from Brazelton, they were so helpful and came in with a better price than the dealership more

Did more than than they had to, making my lfe easier more

Enjoyed the carefree experience. It was too easy! more

Everyone always pleasant & eager to help. Chris did a great job for me and got my car serviced & back for me quickly. more

BA gave great service and worked the service/repair issues with the dealer on my side as opposed to behaving as a typical service shop/dealer. more

We were very pleased with our first experience with Brazelton Auto. They deliver the car buying experience without the back and forth antics that the dealership uses to wear you down. You get a bottom line price that would take a lot of time and effort to deliver without their experience and buying power. more

I was very impressed with the ease of dropping off my car, borrowing a loaner, and picking up my car at the end of the day. I emailed that morning and explained my schedule and they were very accommodating. The service was great, my only complaint was the cost of the oil change was more than I expected but overall I was very pleased with my experience. more

The staff is knowledgable, the service is excellent, frequent updates on status of repairs. i like it. more

This review relates only to the service area, not the car sales folks. (But they are great as well.) The folks at Brazelton are great. I have the concierge service, so recently I took my car in for them to deal with my tires and some warranty work that needed to go to the dealer. They were prompt in getting estimates to me on the non-warranty work that I needed. They dealt with the dealership completely, so I didn't have to deal with any back-and-forth or any pressure for service that I didn't need or want. Brazelton just gets it done. They also provided me with a complimentary loaner car during the four days they had my car. I actually hope that no one else will go to them because I don't want their responsiveness and service to decline! I previously have taken to them another vehicle that is not covered under their concierge plan and was not under warranty. Their work was prompt and costs were reasonable. While on this visit, they did forget to handle one small item (state inspection) and were closing for the day, so they comped the cost of it on the return visit for the trouble. They didn't try to sell me on anything the vehicle didn't need -- and since this one was 14 years old, they very easily could have come up with a variety of plausible problems that I would have no way of verifying. I really, really like how they run their shop. They have a customer in me for so long as I live in Houston. more

Auto issues on Christmas Eve...what a mess...Lewis replied to my call on the holiday to help me with logistics (though I was out of state ) ...how great to arrive in Houston to great running vehicle.. P.S they are also great when looking for a vehicle... more

A 5 out of 5. more

I have recommended Brazelton to several friends and will continue to do so. more

Very friendly, knowledgeable staff. Work completed quickly. more

Brazelton gets the job done, and cares about its customers. Best automotive experience I have ever had, every time. more