Bill's Automotive

We took our car there to have the hood latch replaced after a friend had rave reviews of it, and when we saw the clever marketing of the crosses out front, assumed that we would be treated with respect and honesty.\r \r After 4 days, we were told our car was done. The next day, they called to tell us they poked a hole in the condenser and would need to replace it. We picked it up when it was finished, and the ""desk girl"" handed us paperwork that said they found a leak in the condenser and replaced it free of charge. After arguing with her about the illegality of falsifying paperwork, we got that fixed.\r \r Four days later, we notice the car is leaking fluid. We go to open to hood, and the hood latch breaks. We take the car back in, and that evening we receive a nasty, unprofessional voicemail about the work they had done and their expenses but the car was ready.\r \r We picked the car up, try the hood latch several times, and go on our way. We opted to have the oil changed at a different mechanic that we had used previously, and as we are paying we see their ""desk girl"" dropping off a car to be serviced. That looked off to us, but we didn't say anything to her.\r \r The next day, we notice the vehicle is overheating. We try the hood latch again, and it won't even open. Needless to say, this man is running an un-Christian, dishonest, unprofessional, shady business. Until he makes this situation right, I will do everything I can to make the public aware of their business practices. more

In response to Garrett's review, I have been to Bill's numerous times. I like Bill's because he gets it right the first time. I don't have to go back 3 times for the same problem. He is honest and doesn't make up problems. He will give an estimate and if its too high you can go somewhere else. At least then you'll know what needs to be fixed. more

Do not go here. Go just about any other place. He is very very expensive and low quality. He charge me over $30 to put in a battery that I had already bought in addition to the $550 dollars I had agreed to for other work. All he is concerned over is money for each thing he does. There are way too many good mechanics in kingsport that charge lower rates to go to Bill's. Please save yourselves the headache and money and go somewhere else. Don't make the same mistake I did.\r \r more