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Businiess name:
Bills Appliance
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Review by:
citysearch c.
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Review content:
Technician came to our house to fix our refrigerator. He was nice, helpful. Located the problem in our freezer with a heating element. He defrosted the part of the freezer that had built up, but did not collect any of the water. It leaked through our ceiling and into our basement, covering furniture and carpet, and leaking over electrical outlets. I called to make note of the incident, and Dawn got on the line, and abruptly said well it's not our problem, you wanted us to fix the issue. We did - and I am sure you wanted the freezer defrosted. Yes, problem is fixed, but the technician should have realized water would be collecting somewhere! I asked about a comp on the next visit, and she rudely said she would have to see. Then told me to calm down, take a deep breath, that she was with a customer and they didn't think she was being rude.
Cons: Dawn is not helpful and unprofessional
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