The true test of any company is how well they handle problems. Returning items at this location is rarely a pleasant experience. Long wait times and point-of-sale computers that fail to operate as designed add up to a frustrating experience for customers and employees. In fairness, it isn't always a bad experience, but it happens enough for this reviewer to take the time to draft this post. In the end, they always resolve the situation to my satisfaction, but not without some pain along the way.