Austin Tree Experts

Keith and his staff are expert and professional in every way. From the first phone call to make an appointment to Keith's on-site evaluation and Vincent's fertilization of my trees -- their service couldn't have been any better. Keith definitely ""knows his stuff"" when it comes to trees, taking the time to explain his assessment and recommendations for my trees. He showed a genuine interest in their care and for me as a new customer. more

They were unprepared and didn't do what I asked them. When confronted they made excuses instead of trying to figure out how to make it right. Seems like some people have had positive experiences, but I will definitely use a different company in the future. more

I used Austin Tree Experts last year to trim some shooters off the live oaks on my property. The arborist that came out (Michah) was young and personable. He submitted an estimate of around $200 for the shooters and said that someone wouldn't be able to come out and two the work for another two weeks. Two weeks later, a group of Mexican workers showed up and proceeded to chop shooters of the trees without paining the wounds. They also ripped some very nice decorative ivy off the oak in the back yard without asking. \r \r I called them again this year because of the terrible reviews I read on other companies in this forum --- to give them another chance. Apparently, they have only one person handling the phones (Casey), another twenty-something. First she schedules the work for a Thursday morning, two weeks out. I get a call on the Tuesday before my appointment saying Michah is running late. I told her the appointment wasn't until Thursday. She apologized for double-booking. On Thursday, I cleared my schedule to be available in the morning for the appointment with Micah. I get a call just two minutes before the appointed time from Casey saying that Micah wasn't going to be able to make it and she didn't know if he's make it at all that day or any other day. I called her back (still giving them the benefit of the doubt) and asked when I could at least expect a call from Micah. She said he'd call me in the evening after his last appointment, and that it would be late. Needless to say, I never got the call.\r \r Bottom line, this is an operation run by young, unprofessional people that are not only extremely disorganized, but find the cheapest (most likely least qualified) help to execute their jobs for them. I am surprised to see so many shining reviews here. Perhaps my experience is just the exception to the rule. Or perhaps these kids just had their friends write some reviews for them. more

While trimming my neighbors cedar, they used the red oak on my property which grows next to and above the cedar as an anchor. Within a day of the their work, the trunk broke at the base and fell into the cedar tree. They claimed they did not use the branch to rope down limbs. They claimed mold, the weather, anything to avoid responsibility. Very nice gentlemen and seemed knowledgeable but may have made some major mistakes. more

I have been saving for a big tree trimming job and after reading the previous reviews, went w/ Austin Tree Experts. They came in about $300 less than I expected and did truly an amazing job. I did have them come back out the next day for a few 'odds and ends'...no problem, they showed up and had it done w/in an hour. Micah was my contact person. I will have these guys come out every year now to 'touch up' and keep my crepe myrtles in shape. more

Keith and Austin tree Experts are my tree guys! Will not trust anyone else! Honest,affordable,what a huge difference in my yard! All my neighbors are asking...who did your trees! Glad to have a sign in my yard anytime! more

I hired Austin Tree Experts to trim two large pecan trees and one medium oak last year. Not only do they have insurance (so that you don't get sued if one of their workers is injured on the job - a big plus when you're dealing with a potentially dangerous job), but they were timely, professional, and came in at about half of what I was expecting to pay. I recommended them to my parents, who had a larger tree trimming project, and they did and impeccable job for a great price there as well. This type of business can be so hit or miss, but I've had two fantastic experiences with Austin Tree Experts and will never use anyone else. Pros: fair price, timely appointments, quality work more

I called to get an estimate on removing two olive trees in my backyard and Kevin came by to take a look. Rather than trying to sell me on the project, he actually told me it was something i could do myself and that the project wouldn't justify the cost of sending a crew out to do the job. (He even showed me which branches to cut when i do it myself!) He was knowledgeable and honest and it was so refreshing to talk to someone who really does seem to have the customer's best interest in mind. We're going to tackle this project on our own this time, but will call Austin Tree Experts if we ever need anything else! Pros: great service more

I have not yet used Austin tree Experts but did have Mica come out and give me estimates. I have a couple acres of sick Post Oaks and had done enough research that I already had an idea of what could be done – not much. But still I was concerned enough about my trees to get out an expert and I left myself wide open saying I was interested in everything from tree removal, to fertilization, aeration, fungal treatment, or whatever could be done to save my 30 or so Post Oaks being heavily attacked by Hypoxylon fungus. Mica was intelligent , knowledgable, friendly, and honest guy - essentially telling me my soil was great, and my trees are suffering from drought and other natural issues that I can’t control – nor could he help my trees beyond what I had already done. The fact that he didn’t try to sell me something I didn’t need moves me to write a great recommendation for Austin Tree Experts,. And the one quote I did get for a large Post Oak removal was about the same that an Arborist I worked for (20 years ago in another state) would have charged – I thought very reasonable. more

I hired Austin Tree Experts to remove two large Ash trees. They gave me a good bid, finished the work early, and their crews were considerate and tidy. I highly recommend Austin Tree Experts. Pros: Good Communication, Fast Service, Good Cleanup more

In July, 2009 I had a very large (and dead) cedar elm removed from my backyard. Multiple branches hovered over my roof and entwined with the 300+ year old oak tree. \r \r I received three bids – one from a group I’ve used before when I needed quick removal because a thunderstorm put a tree limb installation in my living room ceiling, another from an exceptionally good arborist who told me that every tree in my yard was on the brink of death……and the third from Austin Tree Experts. Micah Burns was exceptional in giving me a fair quote to remove the cedar elm (the middle bid) and included reasonable quotes for topline tree maintenance that was necessary for my lot given that in seven years the only attention they’ve received has been emergency storm care.\r \r Micah was incredibly knowledgeable and understanding of tree care and human budgets. His team worked safe and smart – even in 100+ heat.\r \r I can’t recommend them enough.\r more

My trees look great. I filled out an online form and was contacted within 15 minutes. The price was marginally more than some others, but Keith, my arborist, had great suggestions and I felt he was more knowledgeable the the others. Keith met the crew to go over a few details. His guys obviously knew what they were doing. Watching them climb the trees was worth paying for. I approved the bid and paid through their website. Couldn't have been easier. We'll be using their fertilization program service from now on to keep our trees healthy. Pros: good advice, quality work, easy to work with Cons: None. more

Keith:\r \r Thanks to your and your top notch staff for a job well done on my yard in Highland Hills. Everything came off exactly as advertised. Will be recommending you to some more folks in the future ... BF\r \r PS: Oh yeah, we have now reclaimed our 15 mile view! Pros: On time. Price as advertised. Outstanding communication. Excellent work. Cons: Zero. more

Talked to Keith. He was professional and personable on the phone. He came out the next day and said they could do the work the following week. Price quote was fair and good value. The guys did an excellent job, and cleaned everything up afterwards. I have 4 acres of trees on my property, and I will definitely use them again! Pros: Good price, quick and quality service more

I picked this service based on a flyer I received in the mail and didn't shop around much. \r The price I was quoted seemed fair to me based on what I had heard from other people. I liked the fact that the estimate and invoice were available on their web site for me to look at. I also liked the fact that I was able to pay online as well. The services that they did for me were trimming and ball moss removal of a large live oak tree in my back yard. The tree looks very good now and they cleaned up everything very well. I would use this company again in the future and would recommend to others. Pros: good results, view documents and pay online more

I contracted Austin Tree Experts to work on several large pecan trees at the bungalow I recently purchased in Georgetown. Knowing nothing about taking care of pecan trees, Keith was very helpful in explaining what needed to be done and how to take care of them, provided a competitive bid and facilitated the operation seamlessly. I was impressed with Keith's knowledge and his willingness to work with me and answer my endless number of questions. The crew arrived at the scheduled time, worked all day and cleaned up everything, including the gutters. I plan on continuing working with Austin Tree Experts to maintain the health of the trees and would recommend them to anyone without hesitation. Pros: Expertise, cautious about over pruning Cons: Not particularly cheap more

We will always use Austin Tree Experts. After getting 3 additional bids. They were the most competitive and so professional. It was so easy and seemless service. You can get a quote, schedule and pay over the internet and after they have completed the work. So convenient!!! Excellent job!! Pros: Great service and easy to use website more

The company came out and provided an estimate of their services. They arrived when they said they would and then were very prompt in scheduling their team to carry out the service. Their team showed up early without calling us on the day scheduled (which wasn't that big of a deal). They stayed for two hours and were very efficient taking the dead limbs off of a pecan tree in the back. They were good about clearing the branches off, and it looked like they had never even been there (except for where they took the limbs of the tree). We're very happy with the results and would use Austin Tree Experts again. Pros: Efficient, Reliable more

We have used the services of Austin Tree Experts for four years. During that period of time, they have pruned our trees, cut down trees, fertilized our trees, and sprayed for worms. All these services have been done to our satisfaction. Both Keith and Micah inspire confidence when they are on our property with their knowledge and professionalism. The work crews have been polite and thorough. We plan to continue using their services and highly recommend them to others. more

Came quickly out to review site and give estimate. Reasonable price and loved the billing through the internet, really made it quick and easy. A little late for the appointment but office was quick to respond with concern. Workers were efficient and did exactly what work I asked to be done, and I was specific so they must have had good notes.Would recommend them and will use them again myself. Pros: Quick and easy billing. Excellent trimming job. Cons: A little tardy, but not a big cause of concern. more