This is the FIRST TIME I have ever wrote a review on a business. I was so happy I decided to look and see if I could. I was shocked to find some of these other reviews that have been written, most long ago, because my experience was GREAT! Scott my salesman explained to me that they recently lowerd all of thier prices, maybe with their new lower prices they realized they needed to make some changes, I don't know but what I do know is I would recomend them to anyone that asked me.I shopped around, I looked on line, I found that even their marked prices were the same or in one case, even lower than I found on line or locally. They said if I found a lower price from a legit dealer they would match or beat it! Their over all install price was very fair and they took great care of my F-150 truck. I have already recomended them to a co-worker, after telling and showing him my new system and where I got it, he went there three days ago and came back with the same type experience. He didn't get as much as I did but he did purchase a Pioneer (I think it was) top of their line DVD-CD player with all the bells and whistles and he loves it! He has an IPOD hooked up to it and wow, that is so cool! He also got GPS navigation and says it takes him any where he wants to go. That may be my next purchase after seeing his! He did say that they had to do come kind of custom install to make it fit and it came out looking factory installed! With all the cars they were working on when I was there, I'm sure they sometimes have problems, who doesn't, but after my expeience I believe they would take care of any problems that might come up. Every salesman there was kind. courties, and busy taking care of their clients! I highly recomend AUDIO EXPRESS!