We have been to Artisanal for dinner many times, and had good experiences. Recently, we took several out-of-town guests for brunch and were shocked at the chaotic atmosphere and nonexistent service. Many tables were expanded from square 4-tops to circular 5 or 6-tops, hence walking through the dining room entailed brushing up against other diners, and getting knocked into with chairs and coats when anyone came/went, had food arrive at their table, etc. If you would like to feel like a tourist and/or cattle, brunch is apparantly the time to visit Artisanal. Additionally, the staff was overwhelmed, unattentive and clearly had a low level of interest in their brunch clients. Every time we wanted to order, request more water, coffee refills, get the check, I had to twist around and specifically hail the water to our table (ironic since I was sitting so close to the order-input and busing station that I could have practically done both jobs myself). I STRONGLY suggest that anyone who considers themselves a New Yorker and/or enjoys a nice, relaxing meal, AVOID Artisanal for brunch at all cost.
Pros: Cheese Selection, Fondue
Cons: Service, Brunch Environment
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