Art Van Furniture

Good: Kathy Walker, Pure Sleep Specialist, swooped down to save the day. Our first specialist was quite bad.. Bad: Couldn't understand our original salesman's English, his inaccuracy of computer inputting caused huge headaches, forcing chronic mis-delivery of our items (took 3 attempts for each piece of furniture - 6 visits in all) to obtain a king bed set and couch. IT WAS NEVER THE DELIVERY GUYS' FAULT! They knew that the bed frame/box spring was (repeatedly) wrong but the warehouse followed the (inaccurate) instructions from the salesman. Each set of delivery gentlemen were wonderful.. Improvements: Improved quality of front office personnel. The woman who attempted to ring-up our bill was absolutely lost. Needed constant help from others. Additionally, the other front office employee (I was there on 12/30/10 and there was only one) was rude, hostile and unprofessional regarding the $50.00 gift certificate given because of such poor service. I stood for an unnecessary 30 agonizing minutes before Mrs. Walker solved it for them.. Other: Should I need furniture in the future, I won't come to Art Van. I'll pay extra somewhere else to ensure better service. However, should Kathy Walker go to a different store, I'll follow her there. She was outstanding. Her knowledge was top-notch, her patience was incredible and I, for one, would recommend her for Employee of the Year! She saved the day for our family.. more

We bought a desk from Art Van over the weekend. The salesperson did a great job. Because the desk is pretty large, we elected to pay the $80 for delivery and set-up. In total, we spent almost $950 for the desk, so it was not cheap. The desk was delivered yesterday. Unfortunately, the delivery guys installed the hutch to the desk improperly and failed to put the knobs on the desk drawers. The hutch is supposed to be centered on the desk (it is the only was it fits), yet somehow the delivery guys managed to attach the hutch so it hangs off of one side of the desk. We're now forced to work with Art Van's service department to fix the problem, which means that we will need to have someone home (again) during the day to fix something that never should have been messed up to start with. I'm scratching my head wondering why we paid $80 for the delivery/set-up. We just called Art Van's service department, and no one can come out to fix the problem for 6 days! So now we need to wait 6 days to use the desk that was made unusable by Art Van's delivery team! Totally ridiculous! We've ordered a lot of furniture from other companies before and have never seen such poor delivery/set-up service!! Absolutely horrible! The lesson that we learned is to never go to Art Van again! We should have shopped at a quality furniture store. We will not make the same mistake again! more