Well, where do I start? Perhaps I will start by NOT recommending Arboretum Auto to anyone. First, every shop I've ever been to always calls me after they've checked out the car, and before they do the work to give me an estimate. Always!! I dropped my car off here at the end of the day Saturday. By late Monday afternoon, no call. I call them and they tell me it has been ready... uhh, ok? \r
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I go to pick it up Tuesday morning, and as I drive to work, I realize they did not fix the problem (bad wheel bearing, supposedly), because the groaning noise is exactly the same, which shows they didn't even drive it to make sure the noise was gone! I take it back Thursday morning at 8:30am, and I ask the mechanic to have the owner give me a call when he gets in. At 3pm, NO CALL!! I call and talk to the owner, and he says the car is ready, it was a bad part. \r
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Hmm... Considering the noise was exactly the same, I don't know what to think other than they didn't do anything the first time! Friday morning I go to pick it up at 8:45am and the door is locked!! Their hours are 8-6!! I banged on the door for 10 minutes! Thankfully (and the only good thing about this place) they are open on Saturdays, so that is when I picked up the car, and the noise was gone. No apologies, no ""Thanks for your business"". Nothing. Considering I was very patient, I would have at least expected that much. I was stunned at how poor my experience was here. \r
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Regarding their location: The part of town is fine, but they are in a warehouse among other businesses down a sketchy looking dirt road/alley with huge potholes. Their front door (which I got a good look at when it was locked when they should have been open) has shattered glass with bars behind it. I tried looking past all of that hoping they would be that hole in the wall mechanic shop that does great work, with great customer service, but I was wrong.
Pros: Open on Saturday
Cons: Didn't do it right the first time, they don't check their work, they don't apologize when they make a mistake, and they are not open when they say they are.
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