I looked for an apartment off and on for months. Came across Apartment Search's website and called. Karen was great! She emailed me some options. I told her which ones sounded good. She told me a lot more about each one -- not just about the apartment, but about the neighborhood, access to highways, shopping. Any question I had, she either knew the answer, or called me back with the answer.
Pros: Customer service at it's best!