Ansley Eye Care

I would absolutely NOT recommend Ansley Eye Care. The test of a business is in the quality of customer service when things don't go well.\r \r I went in to have two pair of glasses adjusted, one pair of Revo sunglasses and a pair of prescription reading glasses I had purchased at Ansley Eye Care.\r \r While adjusting the frame of my Revo sunglasses, the technician cracked one of the glass lenses. No caution had been given that this could occur. He told me he would speak to the owner Rob about replacing the glass lens with plastic Polaroid lens.\r \r One week later, no action had been taken. At that time, I asked if the lens could be replaced with the glass lens. Again, I was told that he would speak with the owner.\r \r I was given a second date when I could receive my sunglasses back, but they were not ready when I arrived. When I did receive the repaired sunglasses, the technician Mike told me that the plastic lens did not have the same reflective features as my original glass lens and that he would recommend to the owner that the store provide me with replacement sunglasses.\r \r When I heard back from the owner, he dismissed responsibility saying that I should have anticipated that the glasses could be broken during adjustment. He said that there was nothing more he could do and that I should be satisfied with the plastic replacement lens. His attitude was far from a positive customer service focus.\r \r As I mentioned, the test of quality customer service is how the business treats the customer when things go wrong.....Ansley Eye Care FAILED that test!\r \r Rob, the owner, said that there was nothing more in his power to do to resolve the situation. There IS, however, something I can do....write a review to caution other prospective customers! more

cannot give Ansley Eye Care as good reviews as others (and, frankly, as an internet savvy operation -- while I will not accuse, I do suspect -- what if more than a few reviews were by staff?). more

Bought a new pair of glasses that were progressive lenses. After a week of wearing them I had to return to Ansley due to the glasses causing headaches. They rechecked the prescription and fitting and the store manager and doctor decided the lenses needed to be redone. When the second pair came in i wore for a week and was still experiencing problems. i returned the glasses to the store and was then told their return policy was a recycling charge of 30% and that the policy was posted in the store. They had the policy on a card, on a shelf behind the front desk. In all my times at the store I was never at this counter or made aware of the return policy. They also took my current pair to check the prescription to the pair they made. I was told the prescription on my current pair was not the same as the prescription I gave them from my eye doctor. I just left my eye doctor today and they confirmed that my glasses do match the prescription. more

Not only is Michael cute, he is very helpful. He happily resolved an issue with my new glasses in a professional manner. Love my Tom Ford frames Michael! Pros: Nice selection of frames more

I really appreciated the candor of Dr. Gupta and both of the office assitants. Everyone was very knowledgeable and very good at listening to concerns. I would reccomend this office to anyone. Even the scheduling process was easy. I was able to get an appointment in a week. Other eye doctors in atlanta with much poorer customer service were way harder to schedule with. Pros: easy to communicate with and quick to schedule more

From the moment I walked into Ansley Eyecare, i was immediately greeted to let me know that someone is there to help. No pushy salepeople, just friendly service. I know a bit about eyeware and was delighted to have all my questions answered directly and honestly. The prices were fair, and the glasses are one-of-a-kind. I was so happy with my first pair, that I went back a 2 weeks later and bought another. Dr. Gupta and Mike went out of their way to assist me and make sure that the eyeware that I chose matched my needs. Thanks again Regards, Mesbah Pros: Personal, Friendly Service, Incredible Eyeware Selection Cons: None! more

What a great place to go! Convenient, great staff, and the best eye doctor in town! This is a MUST on anyone's list. They are extremely ""kid friendly"" - what an added bonus! Pros: Friendly, Great Selection, Kid Friendly more

Dr. Gupta was great! She was very thorough, and she took the time to explain the pros and cons of glasses vs. contacts. She and the staff were also quite helpful in choosing glasses for me. I never felt any pressure to buy, but I did anyway. Great experience! more

I went into Ansley Eye Care with a friend a couple of weekends ago because of an ad in David Magazine, they carry Tom Ford eyewear, and I was in the market for new eyeglasses. The gentleman that helped me during my first visit, was very nice, very informative and made great suggestions. I did not make a purchase on my first visit, I?m a research freak, and found a couple frames that were less expensive on line that I ended up purchasing. I went back less than a week later, because they were so helpful, I ended up purchasing a pair of Prada shades from Ansley even though I could have saved about $50 - $70 dollars by purchasing them online, I?m telling you, the staff at Ansley Eye Care provide you with information you would have never thought of asking about. During my second visit I was assisted my Mike (The Greatest, a true Rock Star!!!!), again very helpful and informative. Three days later I was at the Publix at Ansley Mall and decided to visit again to see if they had another frame I saw online. I was assisted by Mike again and he suggested a frame that I thought would never fit my face, again very informative, and Mike is pretty vocal and will tell you if something does not fit well. I ended up purchasing a second pair of eyeglasses from them. If you want great information about designer eyewear, great selection and very friendly & helpful people, visit Ansley Eye Care. Pros: Everything about Ansley Eye Care Cons: Was unaware of how expensive eyeglass frames were, but happy with my purchases, no regrets more

I could not have wished for a better experience. They provide excellent service, use current technology, and take the time to provide a thorough exam and share the results in detail. They were very helpful in picking out frames, and they made sure I was pleased with my choice. They're friendly and completely adept--I highly recommend them. Pros: Literally, everything more

Hands down the best optical experience I've encountered anywhere. I came to Ansley Eye Care after having two previous opticians fail miserably in getting my prescription correct. ( I had a retina detachment in 1999 so I'm a rather difficult fit for glasses) Dr. Gupta explained everything step by step and was just downright enjoyable to deal with. Mike assisted in picking out my frames and was a top notch 'real' person - not just someone trying to sell something. I was working with a budget and they did an incredible job in getting me a fashionable pair of eyeglasses. But more importantly, the prescription was dead on. I can actually see clearly now. Super service and warm, personable people. Pros: personable, quality, price more

Having been a user of glasses for many years, I was very pleasantly surprised with the service at Ansley Eye Care. The staff know their products and are patient and helpful in trying to pick out a pair of glasses. The prices were very reasonable, with a wide selection of designer frames available within my budget. All in all, I was very satisfied and will definitely be going back for my next pair. Pros: selection, prices, customer service more

This was my first time to Ansley Eye Care and I will definitely go back! Not only did they have a variety of frames to choose from, but the staff was extremely friendly and helpful, taking the time out to make sure I got the frame that best suited me. I've gotten eye exams before, but none of the doctors have taken the time to explain the procedures to me; Dr. Gupta was knowledgeable and gave me good advice about contacts. I would highly recommend choosing Ansley. Pros: Customer service, selection of frames more

Dr. Gupta offers the best selection in name brand frames in Midtown, at very reasonable prices The main reason I go is the staff. Dr. Gupta and her staff are very knowledgable and caring. Pros: Location, prices more

Dr. Gupta and her staff are very knowledgeable and friendly. The clinic itself is fresh and contemporary with lots of modern touches. They have a wide range of frames to suit a variety of tastes. I would absolutely recommend (and have done so to friends) that you visit Dr. Gupta and experience what you can get when you combine excellent service, a wide-range of frame styles, and modern technology with professional expertise. Pros: service, variety, knowledgeable and professional staff more

Excellent customer service and knowledgable staff. Best selection of frames with a wide price range to suit everyone. I will be going there for all my eye care needs from now on. more

Ansley Eye care is located in an area very convenient to me, right in Ansley Mall off Monroe/Piedmont. The boutique style eye wear center has the best frames in town both sunglasses and actual glasses. The owners and staff really understand how to treat people, they will go out of their way to make sure you are satisfied with the fit of your glasses, the style, etc. Compared to some of the larger chain eyewear stores Ansley Eye Care is where I would always spend my money. Anyone considering stopping in I would strongly suggest doing so because you will walk out very impressed. more

Dr. Gupta is very knowledgable and experienced about eye care. Although mine was a routine check, she gave me very good advice on eye care and especially about the use of glasses during times of discomfort when using the computer. Pros: Great customer service and very knowledgable about eye care issues. more

This was my best eye exam ever, out of two. It was clear that the doctor was good at what she did, but hadn't fallen into numb routine. The equipment was nice, new, and advanced, the facility was clean and contemporary. The very best part, however, was the service. When I arrived, I was flustered from being late. The staff was warm, friendly, and welcoming, they really put me at ease. Once I had calmed down, they helped me pick out reasonably priced frames while I waited for my rescheduled appointment. When it was time for my appointment, the woman who had been helping me fill out my paperwork, look up insurance, and suggesting frames; whom I had assumed was ""front staff person number two;"" ended up being the opthamologist! While we waited for my pupils to dilate, they recommended places to go and things to do during my stay in Atlanta. Overall, it was a great experience and I highly recommend choosing Ansley Eyecare. more