Advisory TV & Radio Labs, LLC

\r Let me start by saying that the dismal reviews of this place are spot on. My particular experience involved bringing in a Bang & Olufsen Beogram turntable to have Advisory attach a new DIN interconnect cable to it, which I brought with me. The original one was butchered when converting it to RCA outputs. When I arrive I am 'greeted' by Pat, the manager. The first words out of his mouth to me were that I brought the wrong cable. He doesn't explain further. I tell him that what needs to be done is to cut off one of the DIN connectors, and then solder the 7 wires onto whatever connectors that the 7 wires of the existing cord are soldered to. He goes to the back of the shop and comes back with the technical manual. He takes a look and decides I am correct. So we're not off to a good start. When I'm ready to depart I ask him if I could leave the big bag and bath towel that i brought the turntable to the shop in. I wasn't heading directly home and it would have been inconvenient to have to carry that with me. Pat denies my request, saying it would get lost. I reply that we could attach a note to it saying that it went with the Beogram 4500 turntable. Pat says the note could get lost. I was all ready to counter with ""why don't we staple the note to the bag"" but decided that Pat is the type of objectionable person that you cannot win against. So I take the bag and towel with me and go directly home, which I hadn't planned on doing. Also, when I was ready to leave the shop I asked Pat if we could verify that his work was done correctly when I pick the turntable up. Pat is agreeable to this and says that he had a record but that I'd have to bring a cartridge. That's fine with me, I replied (tho I’m not sure why he wouldn’t have a cartridge for testing purposes). That same night I decided to email him. My turntable was in pristine condition and half of B&O’s appeal is its appearance, therefore cosmetics are important. I ask him to put my turntable on something that’s padded when working on it so as not to mark/scratch the plastic lid and mirrored aluminum finish. I received no reply whatsoever. Anyone who is the least bit customer service oriented would have at least replied with a ‘No problem.’ Not Pat. When I showed up to pick up the turntable I put the cartridge that I had brought on the table in front of me and told Pat I'd like to check it out per our agreement. Pat reverses what he previously told me and said all he's willing to do is power it up to see if the platter will spin. Let me tell you - this guy has an attitude that you could cut with a knife. It's as if he's doing me a favor by working on my turntable. Fortunately the turntable worked, or else I would have had to make a return trip out there that wouldn’t have been necessary had we tested it when I was there.\r \r In conclusion, DO NOT bring your equipment here for repair. If you own Bang & Olufsen equipment, there's another authorized repair shop in the city or, better yet, use the service that I usually use - Atlantic Systems in Hanover, Mass. They're authorized by Bang & Olufsen as their Northeast Regional Service Center. Yes, you'll have to ship the item to them but since they charge much less for repairs you'll still pay less. And you’ll avoid the aggravation. Also, they charge NO fee for a repair estimate, unlike Advisory, which charges $75. \r Needless to say, I will NEVER be going back to Advisory for service of any kind. \r more

From beginning to end we were very pleased with the professional and courteous service. I was apprehensive calling Advisory after reading the comments posted here. I chose Advisory by commendation of Sony and their quote was quite competitive......unlike others we called. The repair man arrived within time allowed, he was very professional and knowledgeable. \r more

I just had an in-home repair of my Panasonic Plasma TV and it could not have gone any better. I called Panasonic on Monday and they found a time slot with Advisory that met my needs just three days later on Thursday. I was expecting them to come and look at the TV and take it away from me for a week or longer while they repaired it, but it was quite the contrary. When I called Panasonic with my problem (my TV was under warranty by the way), they listened to the problem, assessed it very well apparently, and sent Advisory the parts they thought would need to be replaced. \r \r The technician, Alfonso, came at 5pm for my time slot that was to be between 5 and 7pm. He was very friendly and professional. He listened to me describe the problem for a minute or two and took a quick look at the TV and immediately he knew the problem. He figured it was one of the video boards, but replaced two of them just to be on the safe side. The problem seems to be resolved immediately after the repair. Alfonso then double checked the voltage from our outlet because he thought it may be fluctuating a bit too much and helped us to configure the settings on the TV to make it look even better. \r \r I'm just so impressed by this service that I felt compelled to let others know. I should mention that part of the excellent service was due to Panasonic. Alfonso mentioned that other brands will not send parts ahead of time like Panasonic did. Otherwise, he would have had to come out and look at the TV and reschedule another appointment a few days later. A superb example of customer service all the way around. Pros: Speedy, Friendly, and Professional Service. Cons: Not a single one. more

They took roughly 1.5 months to assess the problem with no calls or coorespondance. took another 1.5 months to figure out that they did not have the correct parts in stock then jacked up the cost from $160 to $300. I am an Electrical Engineer by trade, I know that the issue was only a blown capacitor in my DVD player. I did not have the correct equipment to replace it. If done properly this could have been done for less that $30. These guys look to replace the biggest part possible and hit you with lots of labor. NOT RECOMMENDED!!! If you go there you are wasting your money and time. Cons: Expensive, Poor Communication, Too much time more

I gave my DVD for a repair. The estimate for the repair was 10-15 days. After one month, I called to ask - I was told that it would take another week. Waited 2 weeks, called again, was asked for another week. Waited 2 more weeks - told me that it can't be fixed, that they send it back to the store and will call me (as they never did in the last 2 months) when it's there. After 2 week - I called. The DVD was already in the store (no one called me), I didn't get the money, and the service was very rude! more