Scheduled estimate for 7:30 AM, sales rep missed the appt so I gave them a 2nd chance. I was told the estimate would be adjusted as they appreciated my understanding for the missed appt. I hadn't received the email with the estimate so called, the estimate was on the way. It didn't arrive! Called one more time and they promised it would be there ASAP. The estimate never arrived. A total waste of time. This confirmed what I had heard. Just sad, sad, sad. Don't hold your breathe if expecting anything from this company these days.