As a female, I've always hesitated when going to repair shops. They have a bad reputation, and usually take advantage of women who don't know much about their cars. This shop was the COMPLETE OPPOSITE. From the moment I called them to make an appointment, they were helpful and informative. When I arrived they helped me right away, and it turned out my car needed a simple fix. And even better, they didn't' charge me! Even though the fix was simple, any other place would have charged me an arm and a leg for diagnosing it. I've been back there every time my car needs maintenance. They have a customer for life with me!