The initial contact conversation occurred on about October 27th.
I called A-Partsmart and asked them if they had a door for a 1985 Toyota pickup. The man who answered asked me if it was the one with the vent window, or the one without the vent window. I told him that the truck was the one without the vent window. He said that he did not have one without, but that he had one with. I said, that if it would fit, that that would be OK. He informed me that they were interchangeable. I asked him the price, and he said that they would take a hundred dollars for it. I thanked him, and told him that my roommate would be out to pick it up. I also mentioned that I appreciated their service and that they were always the first ones I called. My roommate picked up the door.
The second conversation, Thursday, November:
On this day, my roommate called to ask about the return of a door that he had purchased. The door had not fit the vehicle. The gentlemen told my roommate, Joe, that they would not refund the money. I spoke with the gentlemen and asked him the situation. He said that it was a different reference number for the door, and that we had bought the wrong part. I told him that I was informed that it would work. He still declined to let us return it. I then asked to speak to the owner. A woman picked up the phone, I gave her my name, and I asked her for her name, and she declined to give it to me. I asked if I was speaking to the owner, and she said that she was the owner. I then explained the situation to her as per the above. She said that they would not refund the money. She gave two different explanations for this. She said that they do not refund on body-parts. I told her that it was the wrong body-part. She then said that they only refund if it is a reasonable amount of time. I informed her that it was within thirty days. She said that it was almost a month, and that was not reasonable. She said that people buy parts, take and get the vehicle inspected, and then return the part. At that point, we discussed another door, and I told her that me and my roommate that we would gladly take another door that would fit, and that was all we wanted. They did not have one that would fit. I continually informed her that I was told that it would fit. She says that she had no way of verifying that, and that her technicians would not sell a part that was the wrong reference number. I informed her that they had. She told me that I needed to take some responsibility for the problem. That we had bought the part, and taken the door home. She also continued to say that it was not a reasonable amount of time. She continued to decline to refund the money. I again asked her for her name, and she again declined to give it to me, stating, ?it looks like your going to make a case out of this?, and telling me that I could just find her name.
I then called Shaw Auto Parts in Pocatello, Idaho, at 208-232-5952, an Interstate dealer in used auto parts. I asked them to see if the part was transferable. They looked it up in their computer, and informed me that it was not transferable.
Pros: save your reciept, if you ever go there, maybe?
Cons: expect to kiss your money goodbye!
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