I have mixed feelings about this place, I've been there twice and on each occasion I've gotten this feeling of "our time is more important than yours" from some of the people that work there. Last time I went, I made an appointment for my me and my sister in law two weeks in advance. Our mani/pedi went great, but when it came to getting the nail art done, the girl who was supposed to do it decided to walk around doing absolutely nothing and waste our time. We waited over 30 minutes for her to get one of us in, and during that time, two employees went on separate occasions to remind her. She never apologized for the wait, and when she came up to us, she acted as if she didn't know we were getting the art done. Well, that's ridiculous, as the appointment was set ahead of time and while we were there she was reminded. I believe she acted like this mainly because she's the only one that did the art and new she could get away with it. Well, my sister in law got her nails done (it was for her bridal shower two days later), but I skipped, as we were already a half an hour behind schedule. This girl just acted like she owned the place and could waste our time - forget that!