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Businiess name:
Art Tile Co Inc
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Review by:
Guest
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Review content:
Well, the pro is that they have nice tile. The con is the atrocious communication and customer service. We are now 8 weeks late on our 12 week project, and they are responsible for the delay. We are organized and knew what we needed months in advance. Our tile was ordered with a buffer of two weeks more than Art Tile's estimated delivery date. It didn't arrive, and they never notified our builder. This was a shame for the tile installer who was scheduled and waiting. THREE weeks later it was supposed to arrive. But again, it didn't and again they did not call. Inconvenient for the tile installer again, as well as the plumber and painter who were waiting for him to finish. Did Art Tile apologize? No. Did they offer any other solution when I went to the store in person to discuss the situation? No, but they were darned snarky and rude. The THIRD time the tile did not arrive when promised (another several week delay) I requested a call from the owner. Did I get one? No. At that point I reported them to the Better Business Bureau. That was a month ago, and they have failed to reply to two notifications from the BBB, although our tile finally did arrive. Art Tile does not seem to care about their customers, and apparently does not care about their accreditation status with the Better Business Bureau either. I would shop elsewhere!
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