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Businiess name:  Guevara, Eduardo, Dvm - Fredericksburg Road Animal
Review by:  citysearch c.
Review content: 
I have been taking my animals to this clinic for years, and haven't had any major problems with them. But, since the past two years, things have taken a turn for the worse! The staff is quite rude and careless. If you ask them a simple question, they're incapable or lack the intelligence to assist you. They place you on hold, and then hang up on you! I requested them to fax my dogs' medical records to a boarding facility, and they neved did! I had to call repeatedly for them to just perform this simple task. I was harassed and threatened by their staff members, and was rudely hanged up on because I commented on their unprofessional behavior. They simple don't care what's going on with your animals! The last time I was there, I took my pet because he had an infection. We arrived 10 minutes ahead of our appointmet, and we had to wait 45 minutes PAST our original appointment to get seen. The vets are quite rude as well. When I questioned and was making comments about why we had to wait so long to get seen, the vet got visibly upset at my comments. He came towards me as if to attack me, and threatened to have me escorted by the police. He told me, ""Well, if you don't like it, you can take your dog elsewhere."" My dog was suffering from a severe infection, and at this point, I just wanted him to get help. So, I bit my tongue, and let the vet continue on with the examination. He prescribed some antibiotic, and I gave the medication as directed. But, my dog still has the same infection! So, I call up the vet clinic again, and told them that my dog hasn't gotten any better. They said they will have to CHARGE ME ANOTHER VISITING FEE to check the same problem that they didn't fix in the first place! Talk about rip-off! I went back, and they just gave me the SAME MEDICINE that didn't work before, and told me to give it again. Why would a medicine that didn't work the first time, would work now? I now know that I was just been given the run around, and was being ripped off! Pros: There are no pros. Cons: They are rude, unprofessional, and give repeated treatments that don't work. Your pet still ends up sick, and you have to find another doctor to get real help!

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