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Businiess name:
Joint Venture Estate Jewelers Engagement Rings, Diamonds, Fine Jewelry Raleigh
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Review by:
citysearch c.
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Review content:
My daughter got her engagement ring here, and many other pieces of jewelry throughout the last few years. I have bought a gold necklace, a pearl necklace and four rings there in the past 3 years. In February, the band of a ring that I had purchased there just 13 months before, split in the back. When I called them, they said to bring it in. When I went to the store, I was told that the ring could be repaired and then I was told that there was a $50 charge which they would split with me! I was astonished and then the owner said, ""Well what do you expect for what you paid for it?"" I told him that I expected that they would stand behind their merchandise and they would take the responsibility to have it fixed. He told me that he would not do anything more to help. I took the ring back and told him he was losing a customer. He said, ""Well, I'm losing 4 customers"" (my husband, daughter and son-in-law were all with me as the men were going to buy us some jewelry!) and he watched us walk out. We all cannot believe that a businessman would refuse to do the right thing for people who have been good customers of theirs. BTW, I had the ring fixed by another jewelry store for just $18!!!
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