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Businiess name:
Continental Video Ctr
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Review by:
citysearch c.
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Review content:
We have a 65"" DLP Mitsubishi and have experienced nothing but problems with little to no support from Continental or their warranty service. Would not recommend Coninental or their warrenty service, which through GE, uses Frick Electronics in Kansas City. Frick picked up our TV (our 3rd attempt at getting a working version from Contintental) and let us know up front that they do not call customers with status updates - we need to call them and it could be several days before they even get to it, because ""they do have 90 - 100 sets in service at a time."" I called on a regular basis and after 2 weeks learned that they had finally looked at it and ordered parts which would be in Monday. The following Wed, I called, expecting it to be ready and learned the parts had not really been ordered until Monday (they day they were suppose to have arrived). When I complained and suggested the pervious service (Overland TV) had provided better customer service, the lady actually said, ""well we can deliver the TV back to your house and you can drag it down to Overland TVif you want!"" Enough said.
Cons: Very poor service after purchase and terrible warranty service.
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