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Businiess name:
Best Buy
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Review by:
citysearch c.
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Review content:
I spent almost $4,000 on a top of the line car stereo at this Best Buy location and had it installed there. I can't even begin to tell you the problems I've had. I understand mistakes happen, but I've been back SIX TIMES in less than a year and it still doesn't work correctly. It turns out that the ""trained"" installation department installed components that are incompatible and keep on burning out or having to be repaired. I have dealt with staff that is either uncaring or lacks knowledge and if you [gasp] dare to ask for a manager they are actually more rude than the employees! The manager at this store (Laura) basically stated that I should goto another Best Buy to fix stuff I bought there because they don't know how to fix it and they admit they installed it incorrectly on SIX different occasions.
Pros: good location
Cons: installation department is awful, customer service department is uncaring and managers won't fix problems
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