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Businiess name:
Three Lions' Bakery and Cafe
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Review by:
citysearch c.
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Review content:
We were to have cookies delivered at 11am for a meeting today at 11:45am. 11:30-no cookies. We called to inquire about our cookies and were told the cookies left the bakery 15 minutes earlier. 30 minutes later, still no cookies (they are about 5 blocks from us). We call again and speak w/ the manager who says the cookies are right in front of him (contradiction to what we were told earlier). When confronted about that the mgr. says they weren't supposed to be delivered until 12pm. He argued saying it couldn't possibly be their fault, even though we had called earlier and they confirmed the 11am delivery time. He was not accommodating and just kept saying we must have given them the wrong time. No apology, no concession. We are taking our business to a bakery that actually appreciates it. (Besides, their cookies are not really very good anyway.)
Cons: Customer service, Delivery service
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