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Businiess name:
Emmons Motor Co
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Review by:
citysearch c.
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Review content:
Emmons is the opposite of any typical used car dealership there is. (VERY long review... Sorry!!)
We were just transferred to Houston for work and were suddenly burdened with the horrible task of having to buy a car. We decided on a used car for our needs, and thought it might be better to go through a dealership than just through Craig's List or something similar. After doing a lot of careful research, we decided on a dealership and narrowed down the list of cars we wanted to consider. Emmons was the obvious choice based on the stellar reviews online (a used car dealership with 4+ star average ratings everywhere we looked??!).
We made an appointment (this is a must) with Lowell and drove out there to check out a couple cars. Lowell showed us the cars we came out to see and walked around the lot with us, letting us know whether or not cars we were interested in were in our price range. I was amazed at the fact that he never pushed us into looking at anything we didn't specifically ask about, and never tried to get us to go out of our price range. After test driving a couple cars, we decided on one and started the paperwork. Emmons doesn't negotiate on price, but they do provide you with a 200 mile guarantee (best price within a 200 mile radius). We also got the car for under KBB value!! The car we bought was not under any warranty, but we thought spending $1200 more for a warranty didn't make sense since we have insurance.
After driving the car a week, we had a major problem with the oil gasket and all of the oil in the car poured out. This happened after 6PM, so Emmons was closed and we had to call AAA to tow our car to the nearest autoshop. The following weekend, we came in to pick up our plates and see if we could get reimbursed for the work done at the autoshop. One of the owners spoke with us himself and not only gave us a check for the full amount we had paid, but also offered to fix a couple minor problems we found with the car and provide us with a car from his lot while our car was being looked at. He also gave us his cell phone number so that we could call him directly to set up a time. Talk about customer service!!
I would definitely recommend Emmons as the place to go if you need a used car. If we decide on a second one, Emmons is where we'll go.
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