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Businiess name:
Calidora Skin Clinic
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Review by:
citysearch c.
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Review content:
I was really excited to take my mom to Calidora for an afternoon on Mother's Day. We had 2 appointments for facials. I got a call in the am from the receptionist saying that one of the esteticians was sick. I was really bummed of course and was sort of disappointed that they didn't seem to make much effort to do anything else. Not another service/location etc..I decided to just let my mom take my appointment and when we showed up early they had scheduled her for the wrong treatment. The treatment they had her down for was going to take up to 2 hours and we didn't have that amount of time so I had to cancel that appointment too. They didn't seem to feel bad at all that our afternoon was completely messed up, and I had gotten a sitter and everything. When we were walking out, the receptionist said "do you want a free water?" I almost laughed. I emailed the director at Calidora after my experience just to give her feedback on how the front desk staff handled the situation and never heard back. Total disappointment in their customer service!
Cons: disappointing customer service
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