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Businiess name:
200 Fifth
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Review by:
citysearch c.
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Review content:
This was my first time visiting 200 5th and it will also be my last. I ordered the vegetable burger and took my first bite into it about 5 minutes after it arrived. The vegetable patty burst and splashed on my face and left a 2ND DEGREE BURN on my face. The burger was ridiculously hot. It tasted fine but I was given no warning about the temperature risk. At any rate, I reported the burn to my waitress (very politely), showed her the blister that was starting to form on my face as a result, and asked to have my meal comped. Her response was that it was MY FAULT because I was obviously an "irresponsible eater". What!? I have never heard of anyone responding that way. She told me she would not comp my meal because "it was not fair to the restaurant" that I eat "that way". Her manager then came over and explained to me that food is hot when it is cooked (Really?!) and that it was my fault for not taking caution when eating. She did not respond to my point that food should not cause 2nd degree burns when it is ready to be served. She refused to comp my meal or apologize for the burn and accused me of having the burn on my face before I got there. My boyfriend explained that we'd be happy to pay for the meal except for my portion and she asked us to leave and never return. What kind of customer service is that? I will gladly NEVER return and I suggest that you do not either. Also, my face hurts.
Pros: beer
Cons: bad customer service, rude management!
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