I took my 2006 F250 Super Duty to John Nolan Ford a little over a year ago to do a Coolant Flush on my truck. I cant remember the guy that works there that told me the original price. I think he is one of the managers or poss an owner he is a black guy and drives a black escalade. He had me come in his office and we were talking for a little bit and I noticed a picture in his office, I went to school with his daughter. He even called her while I was in the office with him. He seemed personable. Well a little bit later while I was waiting for them to get done with my truck he comes and tells me that its going to cost more to do my truck. Actually its going to cost double the price.. He even offered to take me to the bank so I could get more money to cover it. A couple days later I called John Noland and acted like I was just asking the price of a coolant flush and I asked do they charge the same for everyone regardless of how much fluid they use and he said yes. I told him how much I was charged and even that guy was shocked and said that doesnt sound right because he does the work on the vehicles..Ended up the owner DOUBLE CHARGED ME! I went back and confronted the owner and he acted like he didnt know what I was talking about, go figure. Well I told him I was going to contact my attorney and a few days later I got a check in the mail for what he over charged me...I will never ever go there again. BEWARE!! That is probably how he affords his escalade is by ripping people off. Im a woman by the way so thats probably why he made me a target.. First experience will be my only one with John Nolan.
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