Good: Eddie took an interest even in inclement weather
He was very knowledgeable of the product...Toyota Highlander. Was interested & concerned about what we wanted in a vehicle. Had vehicles available to test drive.
e. Bad: Would have liked to have been able to get a better price, but they did give us their best offer. Too bad we had to take packages instead of customizing the vehicle to what we wanted. The hitch is pricey!! We would have liked a power hatch, and no exterior antenna. Also more 2WD available.. Improvements: More price reduction incentives for those not taking loans. 1.9% is good if you are taking a loan. What's for the people paying cash?
Less pressure to purchase various programs like mechanical insurance programs, tire protection etc.
Omar did a good job explaining...we didn't need to have a second person do it again.. Other: Eddie was very personable. We enjoyed his company and was glad to give a Veteran our business! Hope our ex[erience with the service dept. is as good..
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