STAY AWAY! If you live in Portsmouth DO NOT GO TO PEPBOYS FOR TIRES. Made an appointment and ordered tires on internet a week in advance and used their site to select size. Arrived five minutes early to appointment and had to wait and when I was waited on they said 1 hour plus or minus. I told the man I was going for coffee and would be back in 15-30 min and provided my cell number should there be any issues. Upon return I waited another 20 min and the man said the tires were the wrong size that I ordered. After a short conversation it was revealed that they were NOT the wrong size but an optional size. I was there two plus hours and missed an appointment with a client and the manager did NOTHING to mitigate the matter nor compensate me for the willful bait & switch. They attempt to up sell you everything they can except what you came in for and use the excuse that it is their responsibility to do so. That is total crap and they are fleecing people all the time.
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